Building for a Marketplace with Alexis Baird, Head of Product Experience at Thumbtack - Next Gen Builders

Topics in this episode

data product digital hypergrowth trailblazer

Episode notes

Today’s episode of Next Gen Builders is all about trust. In a conversation that goes far beyond the surface of product design, Francois invites Alexis Baird, Head of Product Experience at Thumbtack, to explore the intricacies of creating digital products that not only meet but exceed the expectations of modern users - users who demand both convenience and authenticity. Thumbtack is a digital marketplace where homeowners can match with skilled professionals to confidently and easily accomplish their honey-do lists. Alexis shares how the company prioritizes building trust by creating a holistic home maintenance platform, detailing that trust is earned by genuinely caring for user needs, even when it doesn’t immediately benefit the business. This approach has helped Thumbtack extend beyond just connecting users with professionals to supporting them as they tackle home tasks on their own. Alexis highlights the importance of a beginner’s mindset and continuous learning in product management. Her liberal arts background enables her to synthesize diverse inputs and approach problems with fresh perspectives.