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Mind The Business: Small Business Success Stories artwork

Resilience and Reinvention

Mind The Business: Small Business Success Stories · 2026-01-01 · 36 min

0:00--:--

Key moments - from our scoring

Substance score

48 / 100

Five dimensions, 20 points each

Insight Density9 / 20
Originality7 / 20
Guest Caliber14 / 20
Specificity & Evidence10 / 20
Conversational Craft8 / 20

The episode features an in-depth conversation with the three co-founders of Sensory, a non-alcoholic beverage brand capitalizing on the explosive growth of the no-alcohol market - projected to hit $2.1 trillion by 2030 according to Grand View Research. Shanna Watkins (CEO, strategy and sales focus), Darien Rhodes (COO, operations and finance), and Ashland Knox (CMO, marketing) discuss how their prior business experience - including a PR and branding agency (Savvy Strategies) and a lifestyle brand (Born Collection) - prepared them for CPG launch. They explain their product's key ingredients: adaptogens like Lion's Mane and Reishi for focus and anxiety relief, and nootropics for cognitive enhancement. The founders detail their fundraising approach using personal credit lines strategically, their pivotal moment when a delivery truck overturned on launch week (destroying 25% of their first 5,000-can order), and how they turned the crisis into organic TikTok marketing by live-posting the incident. The conversation emphasizes founder fit, operational discipline, and the resilience required to navigate fast-moving CPG markets. Ideal for founders in beverage, wellness, or direct-to-consumer spaces looking to understand capital-efficient scaling and three-founder dynamics.

Key takeaways

  • →The non-alcoholic beverage market is growing exponentially with projections reaching $2.1 trillion by 2030, driven by health consciousness and desire to socialize without alcohol compromising wellness goals.
  • →Co-founder complementary skill sets are critical to scaling CPG brands - pairing visionary strategy (CEO), operational finance discipline (COO), and organic/paid marketing expertise (CMO) creates a sustainable growth engine.
  • →Capital constraints can be overcome through strategic credit management: the founders used personal lines of credit to fund initial production, then generated revenue to pay down debt - avoiding dilutive equity raises early on.
  • →Product-market fit in CPG requires three elements: a recurring purchase behavior, solving a genuine customer problem, and emotional resonance with the brand - all validated through prior business attempts before Sensory.
  • →Crisis management and rapid nervous-system regulation separate resilient founders: the truck accident that destroyed 25% of initial inventory was reframed as authentic user-generated content and community engagement rather than a setback.

Guests

Shanna WatkinsAshland KnoxDarien Rhodes

Topics in this episode

TikTok marketing strategyNootropicsSensory (non-alcoholic beverage brand)Non-alcoholic beverage marketAdaptogens (Lion's Mane, Reishi, Cordyceps)Grand View Research market projectionsCPG (consumer packaged goods) brandingDirect-to-consumer channelsSavvy Strategies (PR agency)Born Collection (lifestyle brand)

Questions this episode answers

What are adaptogens and nootropics, and how do they work in non-alcoholic beverages?

Adaptogens are natural herbal ingredients like Lion's Mane and Reishi that help the body adapt to external stressors and improve focus and anxiety relief. Nootropics are 'brain boosters' that enhance memory and cognitive function. Combined, they create an uplifted, clear-headed feeling opposite to alcohol's effects.

How did Sensory's founders get initial capital to start the business without outside investors?

Shanna Watkins used a strategic personal line of credit based on strong credit she had built over years, which she then paid down from business revenue. The founders emphasize strategic debt management rather than running up unsustainable debt.

What happened when Sensory's first product shipment arrived?

One week before launch, their delivery truck from Florida flipped at their community gate, destroying approximately 1,000 cans (a quarter of their 5,000-can order). Rather than panicking, the founders live-posted the incident on TikTok and social media, turning it into organic marketing and distributing damaged cans to their neighborhood, creating early brand advocates.

What roles do each of the three co-founders play at Sensory?

Shanna is CEO focused on big-vision strategy and sales; Darien is COO managing operations, finance, and product roadmaps; and Ashland is CMO handling marketing, with expertise in social media and organic brand positioning across TikTok and other platforms.

What prior business experience did the founders have before launching Sensory?

Shanna and Darien previously started Savvy Strategies (a PR and branding agency) and Born Collection (a lifestyle brand that excelled in branding but underperformed in revenue). These experiences taught them CPG fundamentals: finding vendors, setting up business software, and understanding that successful products need recurring purchases, problem-solving, and emotional resonance.

What our scoring noted

Our reviewer’s read on each dimension, with quotes from the episode.

Insight Density

9 / 20

The episode contains some useful practical lessons (e.g., the importance of financial cushion, credit building, real-time bookkeeping, understanding adaptogenic ingredients), but much of the content consists of feel-good storytelling and motivational framing rather than dense, non-obvious business insights. The discussion of adaptogens is explained at a basic level; the operational challenges and problem-solving are narrated as anecdotes rather than dissected for systematic learning. There's minimal novel framework or counterintuitive business advice.

one of the best skill sets that comes from this journey is really that resilience that teaches you how to turn those downturns into opportunities
having financial cushion, because so many things can change from an economic standpoint, right, Like, there's just no level of certainty when you're operating a business

Originality

7 / 20

The episode relies heavily on well-trodden entrepreneurial narratives: pandemic pivot, finding gaps in the market, building a team of complementary co-founders, reframing setbacks as content opportunities, and the importance of knowing your numbers. The adaptogens/nootropics angle is somewhat timely but not deeply original - the non-alcoholic beverage market opportunity is already widely recognized. The storytelling approach (truck crash turned marketing moment) is relatable but not genuinely counterintuitive or first-principles thinking.

most people that get this brilliant idea and they want to hit the ground running, was capital
people were actually drinking sensory in many other settings... drinking a play rather than drinking another macho or another coffee

Guest Caliber

14 / 20

The three founders are credible practitioners with real operating experience (prior ventures, current revenue-generating business, retail distribution milestones), but they are still in early stages (roughly one year in, targeting first major retail partnership in 2026) and lack the seniority or scale of a seasoned operator at a multi-million or billion-dollar revenue company. They are solid mid-tier guests - competent but not yet proven at significant scale. Their combined experience across multiple failed/pivoted ventures is valuable but not elite caliber.

we have all always been like wellness girlies
a product that's a reoccurring in nature, that B solves a problem for people, and that C has like this emotional resonance

Specificity & Evidence

10 / 20

The episode includes some concrete details: truck crash that destroyed a quarter of 5,000 cans, sold out in 115 days, 2,000 cans shipped to New York for Culture Con event, $10,000+ event value, paid extra for specific shipping. However, most claims lack hard numbers: no revenue figures, customer acquisition costs, unit economics, market share data, or detailed ingredient/efficacy claims. The adaptogens explanation is descriptive but not evidence-backed with studies or trials. Most growth claims are vague ('skyrocketing,' 'doing big things').

a Grand View research study is predicting that market to hit two point one point eight trillion, yes t trillion dollars by twenty thirty
we sold out of our brand in one hundred and fifteen days

Conversational Craft

8 / 20

The hosts ask reasonable opening questions and do follow up with some clarification (e.g., 'walk me through real quick...what does that do'), but there is little evidence of sharp pushback, productive challenge, or deep probing. The conversation remains largely affirmatory; when guests claim adaptogenic efficacy or market opportunity, the hosts accept and move forward without demanding evidence. Questions tend to be open-ended narrative prompts rather than tough follow-ups. The dynamic is warm but lacks the rigor of a hard-hitting business interview.

Acelyn. I'm going to jump in here because I've got a background in financing economics and you're using words that are above my just understand adaptagens like walk me through real quick
walk me through kind of what you meant around the idea of pivoting along the way when it comes to sensory

Conversation analysis

Computed from the transcript - who did the talking, and the words that came up most.

Most-used words

sensory20first17shanna13product12feel11important11twenty11story11darien11start11thousand11quickbooks10friends10three10cans10marketing9

Episode notes

For episode 3 hosts Jannese Torres and Austin Hankwitz are talking to the 3 co-founders of Sensori , an exciting company in the skyrocketing non-alcoholic beverage industry. Shanna Watkins, Ashlyn Knox, and Darean Rhodes are three good friends who dove headfirst into a fast moving market with a culture-changing product, but it hasn't been easy. From looking for the captial needed to get started in the first place, to a truck filled with an important shipment getting stuck in a ditch, and other crises big and small, we'll hear their riveting stories and discuss how small business owners can adapt to and overcome everything that gets thrown at them. Packed with practical advice as well as inpiration, this episode is a must-listen for entrepreneurs everywhere! To learn more about how you can outdo it with Intuit QuickBooks, visit: quickbooks.com/mtb See omnystudio.com/listener for privacy information.

Full transcript

36 min

Transcribed and scored by The B2B Podcast Index.

WEBVTT - Resilience and Reinvention Movie. The views, information, and opinions express during this podcast are solely those of the individuals involved and do not represent those of Into It QuickBooks or any of its cornerstone brands or employees. This podcast does not constitute financial, legal, or other professional advice or services. No assurance is given that the information is comprehensive, accurate, or free of errors, and the information presented is for information purposes only.

Into It QuickBooks does not have any responsibility for updating or revising any information presented. Listeners should verify statements before relying on them. Welcome back to another episode of Mind the Business Small Business Success Stories, a podcast brought to you by Into It QuickBooks and Brewy Studio from iHeartMedia. I'm Jennie Torres, author of financially Lit, the Modern Latina's guide to level up your denetto and become financially Polarosa, and you may also recognize me from the other award winning podcast I host called Jokiro di Netro.

And I'mkwitz, host of the Rich Habits podcast and co founder of Wits Ventures. You also might know me from my TikTok videos about personal finance and investing. I feel like I say this every two weeks, but today's topic is honestly one of my favorites. You do say that every two weeks, and you're probably going to say it in two weeks from.

Now probably, Okay, don't judge me, But today we're talking about resilience and reinvention as a small business owner, the types of mental toughness that it takes to turn setbacks into victories, and the open mindedness that leads to being willing to try something different. You know, I think about just all of the challenges that I've had in my now over decade long career as an entrepreneur, and I think the important thing is you have to just really be ready for anything, right.

You just never know kind of what life is going to bring. Knowing your numbers is so important too, and I made the mistake of that in the beginning. I didn't really have a system for knowing what was going on with my finances until tax time came around, and that's never fun. And you know, I think one of the best skill sets that comes from this journey is really that resilience that teaches you how to turn those downturns into opportunities.

Most definitely, and I feel like not just the resiliency of it, but kind of taking that a step further and really having that fortitude, that deep understanding of what it means to be an entrepreneur and have to take one step out of time left right breathe, left right breathe. And to your point, there's a lot of things that happen to us as entrepreneurs that come out of left field that completely derail our days, our plans. But being able to adapt and whether the storm is just so so important and not just being able to do that by ourselves because you know, we hear the word solopreneur a lot, but also to have that support system.

It's so important to have that community of other entrepreneurs or maybe it's your friends or your spouse or you know, things of that nature. But being an entrepreneur I've heard described as eating glass and I couldnot agree more with that description. Yeah, you know, it's not always fun in games. One of the biggest lessons that I've learned about resilience is just really like having financial cushion, because so many things can change from an economic standpoint, right, Like, there's just no level of certainty when you're operating a business.

Actually, I couldn't agree more there. To give you an example, So a pillar of my business is marketing consulting for companies in general, but in the beginning I specifically focused on marketing consulting for fintech companies. These fintech companies experienced a little bit of a pullback and their marketing spend in twenty twenty two when the stock market crashed by about thirty to thirty five percent and the economy was not doing that hot, and so I had to pivot, right, You got to have the resilience but also the adaptability to say, Okay, I wasn't expecting this, but I do know I could do this just as well.

Absolutely, it sounds like you've gotten really good at recognizing opportunity in Austin, which I think is going to be very central to our conversation today. We're going to be talking to some folks. Who are really like creating a new industry right before our eyes. We tend to think of innovation as like largely tech based, but cultural shifts can fuel marketing changes as well.

And one market that is skyrocketing at a rate that's hard to even keep track of is the non alcoholic beverage industry, and when I say skyrocketing, I mean it. A Grand View research study is predicting that market to hit two point one point eight trillion, yes t trillion dollars by twenty thirty. That is absolutely insane genius. Yeah, you know, And there's a lot of reasons for this.

A big reason is that people still want to go out and socialize, but in this information age, we're just so much more health conscious. Now. Three women in particular, wanted to be able to have fun while minimizing the occasional bad effects of consuming too much alcohol. Shanna Watkins, Ashland Knox, and Dare and Roads came together to create Sensory, a non alcoholic beverage line that gives you the euphoric feeling of being buzzed, but without compromising your health goals.

Now, like many Americans during the pandemic, they were stuck inside with plenty of time to research their own health. They came out the other side of things feeling the same way a lot of other people felt, with a new found appreciation for being able to socialize and a new knowledge surrounding their beverage options. Through their own personal journeys and research. The three friends invented a recipe that's a way to celebrate that feels good in the moment, and even better the next day, they found funding and launched their business, diving headfirst into arguably the fastest moving market there is.

Absolutely they are totally making it cool to order mocktails and I'm so here for this, and today they're here to tell us all about their story and about the resilience that got them through tough times and allowed them to reinvent an idea that turned into a business. Let's welcome to the show. Shanna Watkins, Ashland Knox, and Darien Rhodes. Thank you so much for having us.

We're excited to be here. Yes, thank you. All right, so let's start at the beginning. You've said that it was the pandemic that had a huge impact on all of you deciding to get into this business.

So, Shanna, can you talk a little bit about your journey from being at the job that you had then COVID hitting and how you came out on the other side running your own business with your two best friends, Like, how does that happen? Yeah? So, I think, like many people, COVID gave us all space to sort of like pause life and just kind of do some evaluating. And so during that time, myself, Darien Ashland, we have all always been like wellness girlies, So we would you know, jump on on Sundays and listen to a church sermon together and then we would discuss like what our key learnings were.

Or Ashland's always been a physical trainer, so we would join Ashland's like physical training sessions. And then similarly, I think a lot of us just like held this passion for like what we were putting inside of our bodies, and so became super passionate about, you know, just like the organic options of things and just organic you know, plants that you could use to heal your body and whatnot. So I started going down this exploration of like what was out there for me that I could use as a replacement to alcohol.

And that was sort of the start of me just exploring like what sort of adaptage and mushrooms or what sort of just like plants I had never heard of existed that could serve as sort of a replacement to give you that ritual of like I like to have a drink, but I know that alcohol doesn't serve me. I was in my kitchen and my husband was like, you know, you keep complaining about the lack of options for non alcoholic beverages. At the time, there were probably like three or four players that were doing it, like sort of ats scale, and he's like, I think you just need to go ahead and start one.

And so I was like, oh my gosh, like why hadn't I thought about this? And then, you know, some months later, I brought my two best friends in with me, and ever since it's been like this extremely fast moving journey that has been honestly the best thing in my entire life. That's incredible. You know, it's like, yeah, sure, let's start a business.

I don't think that's a conversation that I've had with my best friends at all. I feel like we need to start elevating our conversations, all right, So over to you, Ashlyn, was there a moment or a collection of moments where you found yourself wanting to find an alcohol alternative? Like when did you first discover the fact that there were even alternatives and when did you realize that it could be a really big market for sure? Well, what actually put me onto adapted into neotropics before even our first like dry January together in Shanna even telling me about them was with my own challenges with ADHD.

So when I was diagnosed, I was diagnosed like as a very young adult. I think it was like my first year out of college, and I soon came to find that I just didn't really like the way my stimulant medication made you feel. So I was doing a lot of research into herbs and adaptagens that could replace that for myself, and then talking to Shanna, talking to Darien, and then even a lot of my other like young adult friends who were like, I'm struggling with not being able to drink or struggling to focus, or I want to drink less caffeine.

And it kind of like turned on a little bit of a light bulb moment for myself. And at the time, I was running a social media agency, so, like Shanna said, we were really waiting on, honestly, like the universe to just show us this opportunity. And when Shanna kind of had that light bulb moment when her husband asked her like, why don't you just make one, that was literally it like we kind of waited on it for like a good year year and a half and I think we recognized that it was truly an issue in just talking to people.

This was becoming like a common struggle, especially after COVID, coming off of being just super bored honestly because we were just drinking out of boredom. We had worked out, we had read, we had meditated, we did all the things. So it was like by two PM we already watched like Ali Tiger King, like what else is there to do? Acelyn.

I'm going to jump in here because I've got a background in financing economics and you're using words that are above my just understand adaptagens like walk me through real quick. What does what are some of those ingredients you mentioned lionsman, Like what does that do to a person who might have ADHD or someone who's trying to wind, Like, walk me through some of that real quick. Yeah, So adaptogens are essentially natural herbal ingredients to help your body adapt to external stressors.

So lions main really helps any external like distractions you may have, really help you focus hone in and just have like a nice clear mind, which was why it was great to replace my ADHD prescriptions or stimulant medications. And then we also have new tropics, which are what we kind of like explain is like brain boosters, so they help with you know, your memory, with your cognitivity and things of that sort. So that's what kind of gives you, like amongst our other ingredients that are in the beverages, those that kind of like uplifted feeling, but also feeling super clear, which is the opposite of what alcohol does.

I appreciate that breakdown, Ashland Darien. I want to bring you into this conversation because I'm sure there was a point where you're looking around and you're like, my friends are talking about these adaptogens and these new tropics, and you know it's over here. I'm learning more about this in real time now, So walk me through. How did you decide to get in the game.

Well, I will say that we all kind of have a similar story of experimenting with adaptogens, nootropics, mushrooms, and for me, it was having high anxiety and my sister is like a holistic wellness girly, and she was telling me that I should start taking Lion's main, Racie Turkey's tell cordyceps and these are all mushrooms that when you pair them together like Ashton said, they give you clarity. So that was the initial point. And I will say when it comes to thinking about like a non alcoholic beverage.

When me and Shannon decided to like shut down Savvy Strategies, she had just told me I want a product, and I literally said, okay, well when you have one, call me, like and on that day we were both so tired. I was just like, Okay, this is like our third business. We're shutting it down. Call me when you have the product.

And that's exactly what she did. Like I was, I walked out of plates. She gave me a call. She was like, I have it.

We're going to start a non alcoholic business. And I was like, okay, like honestly, I trust your vision. Let's call Ashland. I trust her with marketing.

And then from there we literally started like going at it. So, Shanna, what was your business experience like before this? She mentioned Savvy Strategies, which I'm assuming is this PR a consulting firm that you and Darien had here, So what was your prior business experience and how did you sort of parlay that into this new venture that you guys are obviously very successful with today. Yeah, My very first business was Savvy Strategies.

It was a PR and sort of like branding agency where essentially I got to work alongside founders and helped tell their story from like a PR perspective and a branding perspective. So getting to work alongside someone like Shane Heath and Mudwater. When I'm you know, setting up an interview and he's talking to business insider about how he builds his business, how he thinks about building a team, how he makes decisions, I'm like taking notes internally because I've always known that I wanted a product, and so really, before I started Sensory, I'd already had experience doing all aspects of starting a business, from finding your vendors, sourcing different things you needed, setting up the softwares you need to run a business.

And while the second business born Collection, it didn't do well from like a revenue standpoint, but from a branding perspective, like it was golden and everyone always gave us like our kudos on like wow, the branding is amazing. And that was extremely beneficial because I got to see that, Okay, CpG brands do extremely well if you find a product that's a reoccurring in nature, that B solves a problem for people, and that C has like this emotional resonance. I appreciate that walkthrough, and before we jumped to the next question here from Deanie, I'm really curious.

I could be wrong, but I don't remember ever hosting three co founders for a business before on the show. And it's really interesting to see that because normally when people think about a business owner, it's like, oh, yeah, I started this one company. It's me or me and my one business partner. But there's three of you.

So I'd be curious to hear from all three of you what your sort of role in the business or that identity, from your own expertise, with your own background and these these seven businesses collectively that you all have started. So for me as a CEO, my role in the company really is like big vision focus, but also just like strategic move focus. So I'm always thinking about from a sales perspective, like what can we do to push ourselves forward in like, you know, the retail space, or how do we push ourselves forward in our direct to consumer channels.

And then again my two best friends, my two business partners, they have the skill sets that I don't have, and that was exactly why I knew this would be like an amazing fit. So I'll pass it to Darien to give her role because I think her role is extremely important into what we do and just how we're building this. We call Stanna our dreamer, and oftentimes she'll call me and I'm like, bring it back down, bring it back down. That's like a.

No. It works well because like I like, I honestly need Shannon Ashland and their roles in order to like ground me too. When I'm being super operationalized and focused on finances, which I guess so my background is in product management and program management, and so for Cinceriy, I really just focus on our operationals from a finance standpoint, but also like our roadmaps and how we can scale all of our products across like a twelvemonth roadmap. That's usually what I focus on.

And so for me, I'm just always constantly thinking about what will this all intel from paid in organic marketing, from a sales perspective, from a branding perspective, and my head is always in the weeds of like how much money this is honestly going to take? So I always make a joke that, like, I love manifesting and thinking about being present, but with my role it can be really hard because I'm always thinking about the future and always trying to plan for what can go right, but also what can go wrong and if things go wrong, how are we going to pivot?

And now pass it to Ashland. My role as the CMO is a lot of marketing, but a lot of my background is in social media. And you even said that that's the first thing that you went to look at whenever you were looking to learned about sensory and that's just kind of like the way of the world now. So a lot of my understanding from working with my client and like the CpG space, was that was really where they were getting all of their real time customer feedback.

Like content really is a means of a b testing, especially now with platforms like TikTok where you can post ten videos a day and none of it's in chronological order and you can really see which types of messaging stick. I think that that is a huge part of what we do as a brand, and I think that's something that all three of us kind of take on, is really inserting ourselves into cultural conversations, whether it be through a person that we know in real life or inserting ourselves into a conversation on the Internet, sliding up on a celebrity store, sliding into their dms.

So whenever we talk to other founders that are like, how are you guys here and there? And it seems like you're everywhere? I think one content and then two because there's three of us. Sounds to me like y'all got a well oiled machine, that's for sure.

Oh my goodness. So I hear a lot of, you know, positive stories around how you guys have found kind of your synergies right, like your your zones of genius. But we all know as entrepreneurs, like not every day is rosy. So Shanna, if you could talk a little bit about what was that first roadblock that you faced when starting Sensory So.

I would say the very first roadblock I face, and probably like most people that get this brilliant idea and they want to hit the ground running, was capital. Like, to be quite honest, I didn't have capital saved. I don't have you know, rich parents that I can just go and say, like, hey, mom, dad, can I row twenty thousand dollars for a business. But what I did have was a like strong credit, Like I had taken care of my credit for you know, years and years and built that up to where I had a really good credit score.

So I was like, Okay, I'm gonna go and I'm gonna get a line of credit that could just be that initial capital to get us started. But that was the first roadblock that honestly is what took the longest amount of time for me to actually get going, was this feeling like I didn't have the money to start, and I feel like a lot of people find themselves in that same boat. And Darien always talks about this, like we're never advocates of just like running up a bunch of debt, but if you do it strategically, it works because that same debt we had to use to start the business that's now paid off because you know, crediting to Darien, we operated very strategically and made sure that we put away the money to you know, pay that debt back down.

So that's the first and foremost, you know roadblock. But I also want to mention probably the biggest roadblock that we encountered getting started was so we were probably a week from you know, launching the business, and we're getting the delivery of our first five thousand cans, and so if you can imagine, we're like, wow, this is crazy, Like we have five thousand cans coming in a week, and so we're planning it all out, like I had cleared out my garage because we quite literally have started out of my garage.

Now we have a bigger warehouse, but at that time we just had my garage, so clear out my garage. We're getting started. Our truck is on the way from Florida, which is where our beverage is made and you know manufactured. The truck is on the way from Florida, and all of a sudden, I wake up one morning and I see like my community group chat and they're like, oh my gosh, do you guys see this huge truck like tilted over in front of our community gate, Like do we see this?

And my husband he wakes me up, He's like, Shanna, do you see that? And I'm like my heart sinks, y'all, Like I'm feeling the like PTSD from that moment, and. Lo and behold it is our truck. I see like probably a thousand cans of sensory like splattered across the ground to enter my community gate.

A fourth of our product got ruined. So that was at first, like our initial reaction was like high stress. I will be honest, but I think one skill set that each of us have is we do have this ability to sort of regulate our central nervous systems like pretty quickly. And so within I would say, thirty minutes to an hour, we were like keep calm all as well.

We are lucky girls, and great things happened to us. And so we were on FaceTime like that entire day and I'll pass it to ask them to continue this story because it was like it was such a day, honestly. So at this time, I lived like ten minutes away from Shanna, So I wake up, I have like seven like miss cause and it's like eight h two am, Like this isn't good. And by the time I got there, I was like mentally prepared.

And then Darien in New York was like on FaceTime with us, like trying to problem solve, like messaging like our co packer and everyone like in the background like hey, this happened, Like what's going on? And by the time I got there, I was like, well, this is a content moment. So I put up my tripod and that's literally we recorded the whole thing. We posted the whole thing on TikTok.

We were like live posting it on our stories. I have even the driver like he the driver that literally got the truck stuck in the ditch. I was like, this is a part of you know, the storytelling. I feel like everyone in Shanna's neighborhood has had sensory because we were also like handing it out because we were blocking the gate, so we felt bats We're like handing out damage cans people in the cars.

Like it turned into an entire content and kind of like pre launch marketing moment, especially like in Dallas, like that entire neighborhood is now sensory advocates. We were able to talk about it in our newsletter and stuff as well, and it really is now just like a core memory for us, and all of our other mentors in this space were like, oh, you guys just wait, like you guys think that this is the worst of it, Like you guys have no idea, so honestly, like now we approach everything with that kind of notion, like now five hundred cans get damaged on the line, We're like, oh yeah, like another day, Yeah yeah, like next point, Like let's get on to the next part of the calle.

That is a story for the books. I feel like when you guys write your founder's story, because obviously you know y'all have a long life in entrepreneurship just with your resilience and your personalities. I see you guys doing big things. But I think it's just such a great reminder that even if you think that the entrepreneur that you admire out there in the world has got it all figured out, like I promise you, every single one of us has multiple versions of these types of stories.

And I bet in that moment you really were glad that you had sensory on board, because I would have been popping open some bottles of wine after this. If not, let's talk about reinvention. So what strategies or aspects of sensory needed to be reinvented along the way here over the last it's called a year or so, if any. I think the biggest thing, especially from a marketing and branding perspective, is constantly tailoring our messaging.

We were really positioning ourselves as like just an alternative to drinking alcohol, but we found that people were actually drinking sensory in many other settings. People were drinking sinceory midday while they were working, drinking a play rather than drinking another macho or another coffee, and things like that have allowed us to, you know, make different kinds of content, sit down with our designer, how can we get photos and videos in different settings, and just constantly taking in that consumer information, whether it's from our customers, what we just see generally trending online and in the culture, and just being comfortable with that consistent reinvention, because that's the only way that you really build a legacy brand.

And I love that you all were able to sort of reimagine the brand like that. And Darien, you mentioned pivoting earlier before. Is that's what you were alluding to, or maybe walk me through kind of what you meant around the idea of pivoting along the way when it comes to sensory. I was mainly talking about pivoting in a sense of operations on a daily basis, there's something going wrong working with co packers or vendors.

There's always something and we have to always think fast, Like there are several examples such as when we got our initial primary boxes when we were launching Sensory, they were not the correct dimensions, like one was the crest dimensions and they fit our cans perfectly, but the other two didn't for our twelve packs and our twenty four packs, and I was like, we have to move forward with launching Sensory. We cannot just depend on having these primary boxes when we do have secondary boxes that fit the cans perfectly.

We can't have another week where we push to customers that we are delaying the launch, because at some point it gets tiring when you want to buy a product and people are just now selling a story and not an actual product. We sold out of our first version of Connect, and this was on accident. A video of us telling our story Shannon and her daughter went viral, and then we went to Whole Foods as well in that video went viral and we sold out of Connect overnight. So having to pivot and spin that into a story of how you know, we sold out of our brand in one hundred and fifteen days and making that like a big splash, but also in the background realizing like from an operational standpoint, we can never let that happen again.

That means we have holes in our system. And then like one of the big the things we had to pivot for was for Culture Con. We had like two thousand cans shipped from Texas to New York and they come to my house that morning, and I'm excited because they're there early. I'm like, oh my gosh, they're here a day early.

Like I specifically paid extra for them to bring it to my door, for them to bring it inside, Like I was like telling the guy, it's just me, Like I weigh one hundred and twenty pounds. What am I supposed to do with two thousand cans that essentially weigh two thousand pounds? And he's like, well, I'm just the guy, Like what am I supposed to do? And they take the product back and I'm like, we actually have an event in forty eight hours.

And I actually paid extra money to have this delivered in a specific way, like I worked with the customer service. I talked to everyone purposely on the phone. And it's one of those things where I always say, like, focus on what you can control. And so we start working together and I'm telling her, you know, like I physically can't lift this, I don't know what are the seal here, and I need this product to be back here in twenty four hours because this is an event worth over ten thousand dollars and essentially what we work out is just hiring two men to help unload two thousand.

On the street really. Quite literally white literally some time. We also have videos of that. The reason I try to stay grounded and stay calm and focus on what we can control is because my role is focused on everything that goes wrong, like I said earlier, and I have to be able to problem solve because I was like, well, since I paid for all of these extra incentives, like I want to refund here, and the guys were seventy five percent cheaper than if we would have went with those incentives anyways, So it's like, honestly, a lot of times you just have to believe that the universe is giving you something better.

Anyways, and we ended up saving money and they were able to get the product into the house within an hour, and then honestly, they helped us out in multiple ways for Culture Con and made several of our initiatives so much easier and then they became our friends. By the end of it, we were like cracking jokes. So you know, I feel like when you focus on what you control, there's always like something that comes out of it that's for the greater good. I can just tell by talking to you that you absolutely are an operator.

You figure it out, you get things done, and it makes a lot a lot of sense. Why you know, that's sort of your role in this business. All right, So, Darien, as the numbers girly, you have to be able to help the company weather these unexpected challenges. So I'd love to know how you use quick Books to this effect, and like how does the done for you business tasks and the streamline bookkeeping really help you free up your time to be brainstorming solutions instead of like caught in the weeds of the numbers.

I would say QuickBooks is like the foundation, the first foundation of our numbers. All of our accounts, our credit cards are linked to QuickBooks and I check it on a weekly cadence so that I'm able to like categorize all of our expenses. And this just makes it really easy for me to work with our accountant and provide them a clear, visible insight into where our money is going. It also is really important for me to be able to see like our cash flow, what's going in, what's going out, where it's going, where we're breaking even, and where we need to like honestly like hold back on our spending.

And I will say that recently very exciting for me. We got Forecaster and Forecaster links to QuickBooks, and so I'm able to feed in all of our real data into Forecaster, and it kind of just allows me instead of just looking at what's historical, which is very important for me. But right now I'm really focused on us building and scaling and seeing what we can accomplish really quickly in the future. And so with quick Books, as I've been working through my onboarding, it's just really important that it allows me to see like what we're actually doing on a day to day and how that can feed into our actual forecast.

So in terms of quick Books, I would just say that setting it up early and ensuring that just like all of your financials are flowing into it is imperative for you to be able to see both what is going on day to day, but also if you do really want to be able to scale your business in an efficient manner. Setting up the infrastructure for your finances as a business owner. I think it's such an important part of the whole foundation setting, if you will. But it's a part that a lot of people skip in the beginning because they're still wrapping their heads around, like, am I a real business?

Do I even have enough things to like justify signing up for an accounting software? And as someone who led a spreadsheet financial life for way too long as an entrepreneur and then having to like rebuild that system into quick books, I realized just how much more powerful you are when you have that data in real time and you have like the full picture of what's going on in your business, you can be a lot more nimble. I'll tell you what I think. This is a myth a lot of small business owners fall for, which is the oh, but I spent money, but it's a tax write off.

It's okay. I you know what I like. I like those after tax profits. I like money in my bank account after Uncle Sam takes is a little bit there.

That's what I like. But listen, I am so excited for sensory I'm excited to drink these and enjoy myself and really support the business here, and I think non alcoholic beverages are the way of the future. We're seeing gen z you know, kind of moving away from alcohol. So how are you all setting sensory up for this awesome secular growth trend that is non alcoholic beverages.

What's next? What are you all excited about all at the visionary the CEO kind of paint the picture for us first. Yeah, So I think we are extremely excited about just the future of drinking because I think we are clearly seeing a shift in a society where you know, people are drinking less alcohol, but they're not necessarily drinking less, they're just you know, being mindful about what they drink, how they drink. And so it's in a really exciting time for us because we're right, you know, sort of on the money with the trend, and so we see ourselfs is honestly just becoming the non alcoholic option that feels really approachable, that feels really culturally resonant.

Because I think that's another important factor of sensory is sort of this this persona that we create where people almost see it as like kind of like this exclusive like, oh, I'm a part of the club. And so in the near future, what's next for us is you know, continuing to grow our presence online, growing our community, but first and foremost also really growing our distribution footprint. And so in twenty twenty six, our big goal is to land our first big retail partnership, continue to be a part of cultural moments like you know, south By Southwest, you know, create and cultivate big moments, culture con again, and just those big moments where we can really just be more than a beverage but also sort of like a cultural movement.

Yeah, it's really important for us to not just be seen as a wellness beverage, Like we fullheartedly plan to insert ourselves into the social scenes and just making it known that, like when you're out with your friends party, you can also have an intentional option that's not alcohol but will still give you like a luxurious, sexy fill so you feel a part. Of the scene. We do want wellness and our beverage to feel like accessible and that you can bring it to the spall with you.

You can buy it from a retailler, but you can also bring it out to the club with you. The more we learn about the self care moments, or the social moment to which people may be reaching for something. We have the opportunity to then create a formula that meets that same energy or that same vibe. Because the entire name of our brand sensory, we want it to be a very sensory experience, down to the felt sensation, down to the taste, down to the smell, than the colors and the packaging.

So yeah, I think we're also just very excited in twenty twenty six to get a little bit more creative and launch new SKUs and new flavors that can really meet more consumers where they are and whenever they are reaching for a beverage, no matter what you know. The alternative situation is. Y'all heard it here first Sensory. I can't wait to indulge in my own sensory beverages here.

And I'm just rooting for y'all. Y'all are so fun and I'm so excited to see the rise of your company, and I can't wait to see what y'all are doing in five years from now. No, we can't thank y'all in us. This has been so much fun, so fun fun.

Thank you so much for being here. Yeah, thanks so much for joining us on this episode of Mind the Business Small Business success Stories. Yes course, thank you guys. Okay, can we just like cheers to these three because they are really they're killing it in every way possible.

I mean, I was loving all the positivity today, right. I feel like sometimes you hear like these horror stories of like co founders that have falling out, and like these three give me so much inspiration to be even more collaborative in my own business. And Shanna had a great story about overcoming difficulties and her product is really helping people have fun and be healthy, and we love to see it. Overcoming difficulties, I think is an understatement.

If I had ordered five thousand cans and a thousand of them, we're just tipped over rolling around on the concrete here in front of my community. That is definitely a difficulty, for sure. It's also a great reminder though, that the world we live in is going to waiver from crazy to calm and no matter what. Really, the only thing you can do is roll with the punches and do your best to succeed where you can.

They mentioned control the controllables. That's all we can do. We can just control the controllables. Take one step left, foot, right foot breathe.

That's entrepreneurship absolutely. And now that we've given our audience plenty to think about, what do you think about us giving them something to do? Austin, I'm ready for it, all right, listeners. Between now and the next episode, let's see if you can make a list of worst case scenarios from realistic to apocalyptic, and analyze your readiness to deal with each crisis.

Identify who in your network or your team can be leaned on in the event of a major setback. Also identify those different areas that your business can pivot to in the event of a challenge. And find at. Least five stories of overcoming setbacks, whether that's fictional movies and books to personal stories from a mentor or a peer, and think about what aspect of that story you can apply to your own business as well.

Well. That's it for today's episode. You can find me on social media at Jokiero Di Neto. Podcast, and you can find me at Austin Hankwitz.

You can follow into It QuickBooks on all social media at QuickBooks to get the tools you need to start, run and grow your business. Head to QuickBooks dot Com, Forward slash MTB Today. Don't forget to follow this show wherever you listen to podcasts so you can stay up to date on future episodes. We also want to hear from you, so be sure to leave us a rating and a review.

See you next time. This podcast is a production of iHeartRadio, Ruby Studio and Into It QuickBooks. Our executive producers are James Foster and Ryan Martz. Our supervising producer is Meredith Barnes Our writer is Eric Leeja, and our mixing engineer is Eric Zeiler.

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