Matt Talks Hospitality: Real conversations for innovative hoteliers · 2025-09-16 · 24 min
Hospitality is at its best when everything just works. That’s the idea behind the very first Mews Summer Release, aptly named Smooth Operations. It's a bundle of new Mews features intended to make hotel operations (and stays) smoother. Think guest ID & selfie collection, wallet-based room keys, guest lifetime value insights and automatic payment routing, among others. Adam Britton, Product Director at Mews, joins Matt to talk it all through. Learn more about the podcast here: #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue 0:00 - Introduction to Mews Summer Release 2:20 - Guest ID and selfie collection 6:06 - Apple Wallet room keys 10:41 - Personalizing guest experiences 12:10 - Customer lifetime value through a granular view 13:00 - AI tooltips 17:16 - Improving back-office ops 17:43 - Dynamic conditions for emails 20:25 - Billing automations Matt Talks Hospitality is handcrafted by our friends over at: fame.so
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