Matt Talks Hospitality: Real conversations for innovative hoteliers · 2026-03-25 · 32 min
What makes your guests return? And why do some stays become stories people keep telling instead of just rating? Guido Lips has the answers to this. He is the Co-founder and Head of Guest Experience and Culture at The July, a group of unique aparthotels that blend hotel service with the feeling of living in a neighborhood. Guido joins Matt to talk aparthotels, mindful check-ins and what it takes to make guests feel like they belong. Guido Lips is the Co-founder and Head of Guest Experience and Culture at The July. He works with properties in London and Amsterdam, focusing on how spaces are run day-to-day and how guests and staff interact. Learn more about the podcast here: #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue 0:00 - What guests really want today 2:36 - Aparthotels, long stays and pricing 7:25 - Building The July brand 9:08 - Culture always comes first 16:05 - Personality vs skills in hiring 20:57 - The mindful check-in 28:20 - What's next for The July Matt Talks Hospitality is handcrafted by our friends over at: fame.so
Late checkouts, AI agents and the future of guest communication with Cole Rubin of Conduit83 / 100How small properties can outrun chains with tech ft. Elise Roberts of Happiness Hospitality63 / 100Ex-lawyer turned founder on reimagining hotel direct booking engine ft. Frédéric Robles of Namastay77 / 100Hotel gyms: Tick-box afterthought or an untapped opportunity? Ft. Lou Zameryka of Airbnb & Borivoj Vokrinek of Cushman & Wakefield81 / 100BONUS episode: What makes your property special?