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Index/Ops/Matt Talks Hospitality: Real conversations for innovative hoteliers
Matt Talks Hospitality: Real conversations for innovative hoteliers artwork

AI in hotels: Past the hype and into practice with Madeline Bushbeck of Mews

Matt Talks Hospitality: Real conversations for innovative hoteliers · 2026-05-13 · 24 min

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Topics in this episode

hospitalitypodcastmewshotelmanagementsystempmshoteltech

Episode notes

98% of hoteliers use AI. Few use it well. They’re still plugging in tools that don't really understand how their property operates. Madeline Bushbeck understands this better than anyone, as she leads the strategy and roadmap for agentic AI product initiatives at Mews. Madeline joins Matt to talk about AI strategy in hospitality: where to start, what to automate, what to keep human and how to make AI work the way your property needs it to. Madeline Bushbeck is Senior Product Manager at Mews, where she leads the strategy and roadmap for Mews agentic AI product initiatives. She joined Mews through the acquisition of DataChat, where she spent five years in the data and AI space. Learn more about the podcast here: #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue Matt Talks Hospitality is handcrafted by our friends over at: fame.so

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