The Complexity of Human Behaviour with Margaret Heffernan

Episode notes

In this episode I sit down with author, entrepreneur and thought-leader Margaret Heffernan to explore two of her seminal ideas: the hidden dangers of conforming to systems that blind us to obvious truths (from her book Willful Blindness ) and the vital importance of embracing uncertainty, especially through the lens of writers, artists and creatives (from her latest work Embracing Uncertainty ). We talk about how organisations and individuals get stuck in the comfort of predictability, why innovation is not merely incremental improvement, what creative people can teach business leaders about sensing the future and navigating chaos, and the critical role of agency, curiosity and courage even when outcomes are uncertain. It’s a conversation designed for senior leaders, coaches, team-effectiveness practitioners and anyone who wants to see beyond the status quo.