The New Rules of Ecommerce with Alex Dewison, Global Payments | Episode 469

Episode notes

In this episode of the Leaders in Payments podcast, host Greg Myers sits down with Alex Dewison, Director of Digital Solutions at Global Payments , to explore the rapidly evolving world of online commerce and checkout experiences. Alex brings a rich background to the conversation, having started his career in software development before moving into payments at Worldpay, where he worked with major UK retailers like Tesco and Next, and eventually transitioning into his current role overseeing digital product strategy across Europe, Asia, and Oceania. The discussion covers how consumer payment expectations have shifted dramatically, with digital wallets now accounting for over twenty percent of transactions and instant refunds becoming a baseline expectation rather than a perk. Alex argues that friction at checkout is no longer tolerable and that the industry is moving toward what he calls "invisible" or zero-click commerce, where the act of paying becomes seamlessly embedded in the shopping experience itself.

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