Invisible Machines podcast by UX Magazine · 2026-04-10 · 56 min
Most organizations treat crisis as a failure state. Marina Nitze sees it as a window. Nitze served as Chief Technology Officer of the Department of Veterans Affairs (the largest civilian agency in the country) during the healthcare.gov collapse. She helped rescue it, helped stand up the US Digital Service, and came out the other side with a question she and her colleagues have been pursuing ever since: why is it that crisis makes otherwise impossible transformational change possible? That question became a firm, Layer Aleph , and now a book, Crisis Engineering , co-authored with her colleagues. In this conversation, she walks through what a "useful crisis" actually looks like, the five indicators that distinguish it from chronic problems masquerading as crises, and the practitioner toolkit for standing up a crisis engineering center when the window opens, because the window is usually hours, not days.
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