Insurance Couch Podcast · 2026-04-21 · 50 min
Get Your Insurance Fix on “The Insurance Couch” Podcast! Join Oliver Lang , former CEO of InsurTech Unicorn Wefox/One Insurance, supervisory board member and advisor and Nikolaus Sühr, Co-Founder and CEO of InsurTech enabler KASKO as they bring you unique insights from their experiences in the insurance world. In this episode they explore why digital insurance models struggle to replicate the effectiveness of personal distribution, highlighting how complexity, lack of data transparency, and cognitive overload push customers toward relying on human intermediaries. The discussion also examines how this dynamic shapes acquisition, retention, and overall market structure in insurance. Here are the key takeaways: Personal insurance sales are dominant across the world, but for reasons that may not be immediately apparent. Customers do not seek physical proximity to their salesperson; rather, they seek to delegate their insurance decisions to a trusted individual. To ensure that those entrusted with such decisions act in their best interest, continuous accountability is required.
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