Live from World at Work Total Rewards 2026 with Special Guest Amy Dufrane

HR & Payroll 2.0 · 2026-06-23 · 31 min

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Episode notes

In this special episode, Pete and Julie are joined by Amy Dufrane Ed.D, CEO of the HRCI (HR Certification Institute), live from the annual World at Work Total Rewards event in San Antonio, TX! Amy shares how HRCI is evolving beyond certification to become a broader career partner for HR professionals, including its global work around HR standards, its collaboration with WorldatWork, and its role in helping practitioners navigate a profession being reshaped by technology, AI, and rising business expectations. The discussion explores why payroll deserves deeper strategic integration with HR and the business, how AI is changing learning needs across the profession, and why credentials still matter in an era where access to information is becoming more democratized. Amy also highlights the growing importance of organizational design, job redesign, change management, and technology upskilling as HR leaders work to build the capabilities required for what comes next.

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