Hotel Tech Insider · 2025-11-04 · 29 min
Did you know 30 - 40% of guest calls to hotels go unanswered? In this episode, Harman Singh Narula, CEO and co-founder of Canary Technologies, shares how his team is tackling this operational gap while redefining the entire digital guest journey - backed by $80M in funding and multiple HotelTechAwards wins. This episode is for veteran hoteliers, brand executives, and asset managers who want to understand where guest-facing technology is headed and how AI-driven innovations, tipping solutions, and digital workflows can translate into higher revenue and better guest satisfaction. Key Takeaways: • How Canary evolved from solving a niche payments problem to building an end-to-end guest journey platform - and what that means for tech adoption across hotel portfolios. • Why AI voice is set to eliminate missed calls and improve upsell potential - plus insights on how independents can deploy it just as effectively as enterprise brands. • The surprising shift in how major hotel chains evaluate tech partners , moving toward best-in-breed guest-facing solutions rather than relying on slow in-house builds.
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