Transforming the Patient Experience: Improving Patient Satisfaction with NewHealth

Episode notes

In this episode of "Healthcare on the Rocks: Employee Benefits with a Twist," hosts Nicole Belles and David Pittman welcome Tom Falvey, co-founder and CEO of NewHealth . With over 20 years of experience in employee benefits consulting, Tom discusses how NewHealth is revolutionizing the patient experience within health insurance. He shares his personal journey into the health insurance industry, influenced by his father, and explains the inspiration behind NewHealth, which aims to bridge the gap between patients and the healthcare system by providing real-time feedback on healthcare experiences. Tom details how NewHealth's platform integrates directly with health insurance claims to provide timely patient satisfaction surveys, offering valuable insights to plan sponsors, HR teams, and brokers. This feedback loop helps organizations make informed decisions, balancing cost-saving measures with patient experience. He highlights how NewHealth's unique, claim-verified feedback system offers more accurate and actionable data than other patient satisfaction platforms.

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