Building Your Global Advantage - The Rise of GCC's

1 00:00:20,170 - > 00:00:21,289 Speaker 01: Okay, hi everybody. 2 00:00:21,289 - > 00:00:24,969 Welcome to this live stream of our first of seven webinar 3 00:00:24,969 - > 00:00:25,289 series. 4 00:00:25,289 - > 00:00:28,890 I'm here with Arun Mehra, CEO of Samara Global and Deep 5 00:00:28,890 - > 00:00:29,050 ak Madolia . 6 00:00:29,769 - > 00:00:30,650 How are you guys today? 7 00:00:31,449 - > 00:00:32,010 Speaker 00: Hi, Arun. 8 00:00:32,010 - > 00:00:32,890 All good, thanks. 9 00:00:32,890 - > 00:00:33,289 All good. 10 00:00:33,289 - > 00:00:33,850 All good. 11 00:00:34,409 - > 00:00:41,850 Well in our first of seven webinar series today, the first 12 00:00:41,850 - > 00:00:44,650 thing we're going to be going through is, well, as the title 13 00:00:44,650 - > 00:00:48,410 you can see is why UK firms are building their own GCCs in 14 00:00:48,410 - > 00:00:48,810 India. 15 00:00:48,810 - > 00:00:52,170 So, guys, if you could give me like a short and sweet answer 16 00:00:52,170 - > 00:00:55,689 for the audience, first off, what is a GCC and why are UK 17 00:00:55,689 - > 00:00:57,530 firms going to India for this? 18 00:00:57,850 - > 00:01:00,649 Speaker 00: Okay, let me give my my kind of tuppence worth. 19 00:01:00,649 - > 00:01:00,969 Okay. 20 00:01:00,969 - > 00:01:02,570 So hi, I'm Arun. 21 00:01:02,570 - > 00:01:07,849 And we only saw just last week, I think Rolls-Royce, a large UK 22 00:01:07,849 - > 00:01:10,409 company, announced that they're going to do a GC, they open up 23 00:01:10,409 - > 00:01:12,569 their first GCC in Hyderabad in India. 24 00:01:12,569 - > 00:01:14,569 And so what does that actually mean? 25 00:01:14,569 - > 00:01:18,009 So historically, GCC's global capability centers is what it 26 00:01:18,009 - > 00:01:21,930 means, is that they were they would be allowed to they would 27 00:01:21,930 - > 00:01:23,530 be their back office effectively. 28 00:01:23,530 - > 00:01:23,770 Okay. 29 00:01:23,770 - > 00:01:27,289 Accounting, HR, the back office type of stuff would be 30 00:01:27,289 - > 00:01:30,090 happening, basic processing work, that type of thing would 31 00:01:30,090 - > 00:01:30,969 have been historic. 32 00:01:30,969 - > 00:01:33,930 But now what we're seeing is that organizations from the UK 33 00:01:33,930 - > 00:01:36,650 and other countries across the world are going to India to not 34 00:01:36,650 - > 00:01:39,930 just have their back office but their whole capability run from 35 00:01:39,930 - > 00:01:40,090 there. 36 00:01:40,090 - > 00:01:43,449 So you have organizations developing technology, doing 37 00:01:43,449 - > 00:01:46,650 engineering designs, you name it, everything is now happening 38 00:01:46,650 - > 00:01:48,729 at some of these GCCs across India. 39 00:01:48,729 - > 00:01:51,210 And historically, it's always been for some of the large 40 00:01:51,210 - > 00:01:53,610 corporates across the world who've been doing this, people 41 00:01:53,610 - > 00:01:58,169 like Ford or Renault or Mercedes-Benz or the Googles and 42 00:01:58,169 - > 00:01:59,449 Amazons of this world. 43 00:01:59,449 - > 00:02:02,569 But now it's becoming more amenable to smaller 44 00:02:02,569 - > 00:02:06,810 organizations because the struggle to hire manpower in the 45 00:02:06,810 - > 00:02:11,210 West, the cost of manpower, the um the challenges of manpower. 46 00:02:11,210 - > 00:02:14,330 So India is perfectly positioned with a young 47 00:02:14,330 - > 00:02:17,849 workforce, a skilled workforce, an English-speaking workforce to 48 00:02:17,849 - > 00:02:20,650 really support many organizations globally. 49 00:02:20,650 - > 00:02:24,170 So I personally see the growth of GCCs as a is a big area. 50 00:02:24,170 - > 00:02:27,849 And I think with the recent announcement by Trump about H1B 51 00:02:27,849 - > 00:02:32,170 visas changing in America, I think more and more US 52 00:02:32,170 - > 00:02:34,890 corporates will think, you know what, um, we don't want to spend 53 00:02:34,890 - > 00:02:36,890 that hundred thousand dollar fee. 54 00:02:36,890 - > 00:02:40,650 Um we're gonna say, well, we're gonna just operate more from 55 00:02:40,650 - > 00:02:41,290 India. 56 00:02:42,409 - > 00:02:42,730 Speaker 01: Okay. 57 00:02:42,730 - > 00:02:44,170 Deepak, what about you? 58 00:02:44,170 - > 00:02:45,689 What's your understanding of GCC? 59 00:02:46,090 - > 00:02:48,890 Speaker 02: So just adding to that, uh, the transition from 60 00:02:48,890 - > 00:02:52,570 the back office to the innovation hubs as we see GCs 61 00:02:52,570 - > 00:02:54,090 today and the future. 62 00:02:54,090 - > 00:02:57,050 It is all driven by AI cloud computing. 63 00:02:57,050 - > 00:03:00,170 We have the infrastructure, the economic structure, the 64 00:03:00,170 - > 00:03:01,210 policies in place. 65 00:03:01,210 - > 00:03:04,330 But this transition is very beautiful, you know, from back 66 00:03:04,330 - > 00:03:06,250 offices to innovation hubs. 67 00:03:06,250 - > 00:03:10,409 Now India is being seen as a leader, as a leader of uh, you 68 00:03:10,409 - > 00:03:13,689 know, uh cloud computing, as a leader of uh providing 69 00:03:13,689 - > 00:03:16,650 cost-effective solutions as it has been traditionally. 70 00:03:16,650 - > 00:03:21,290 But uh at present, or the future outlook is above, much 71 00:03:21,290 - > 00:03:22,250 above the cost. 72 00:03:22,250 - > 00:03:26,810 Now India is not seen as a low cost-effective center, but it is 73 00:03:26,810 - > 00:03:30,250 seen as an uh you know, center who is center of excellence, 74 00:03:30,250 - > 00:03:34,090 I'll say rather, who can produce future leaders who can help in 75 00:03:34,090 - > 00:03:36,490 innovation, in tech support, AI. 76 00:03:36,490 - > 00:03:38,490 So it's huge, it's huge. 77 00:03:38,490 - > 00:03:40,650 Uh the opportunities are huge. 78 00:03:40,969 - > 00:03:43,770 Speaker 00: And I think the key is in the word capability, okay? 79 00:03:43,770 - > 00:03:46,570 They're called capability centers because there's capable 80 00:03:46,570 - > 00:03:47,210 people out there. 81 00:03:47,210 - > 00:03:49,290 And I think that's that's the key message. 82 00:03:49,290 - > 00:03:52,090 Before it used to be seen as outsourcing, ship off the 83 00:03:52,090 - > 00:03:53,129 low-cost work. 84 00:03:53,129 - > 00:03:57,129 But things have changed over the last, well, five, 10 years 85 00:03:57,129 - > 00:03:58,090 rapidly. 86 00:03:59,050 - > 00:03:59,370 Speaker 01: Okay. 87 00:03:59,370 - > 00:04:01,530 I mean, we also, like you mentioned, I don't know that 88 00:04:01,530 - > 00:04:03,930 Rolls Royce has set up their own GCC in India. 89 00:04:03,930 - > 00:04:07,849 We recently also had DAZN, a famous streaming c in the UK, 90 00:04:07,849 - > 00:04:12,650 set up in Hyderabad for their tech operations and also for, I 91 00:04:12,650 - > 00:04:15,210 think, also for other back-end services. 92 00:04:15,210 - > 00:04:18,490 So, with that being said, guys, we mentioned India as well, a 93 00:04:18,490 - > 00:04:21,129 market right now that's currently growing and growing 94 00:04:21,129 - > 00:04:24,250 each day with new businesses coming up every day. 95 00:04:24,250 - > 00:04:27,689 So, what is the current market right now when you look at it? 96 00:04:27,689 - > 00:04:29,689 How big is the GCC industry? 97 00:04:29,689 - > 00:04:32,969 And where do you why do you think a lot of people just want 98 00:04:32,969 - > 00:04:36,569 to come set up in India, whether it be a tier one city or 99 00:04:36,569 - > 00:04:38,250 whether it be a tier two city? 100 00:04:39,289 - > 00:04:41,529 Speaker 00: Okay, I'll give you my so good deeper. 101 00:04:41,529 - > 00:04:42,089 You go for it. 102 00:04:42,089 - > 00:04:42,409 You go. 103 00:04:42,649 - > 00:04:42,889 unknown: Yeah. 104 00:04:43,129 - > 00:04:45,769 Speaker 02: So uh as we can see on the screens, you know, the 105 00:04:45,769 - > 00:04:49,129 the GCC market, it's not a market which evolved, which uh 106 00:04:49,129 - > 00:04:50,329 is uh the current topic. 107 00:04:50,329 - > 00:04:52,729 So GCCs have been in India from decades. 108 00:04:52,729 - > 00:04:57,129 So as of now, as we talk, there are more than 1700 active GCCs 109 00:04:57,129 - > 00:05:01,449 across India, spanning across India from uh major centers, 110 00:05:01,449 - > 00:05:04,569 cities like Mumbai, Bangalore, Hyderabad to tier two, tier 111 00:05:04,569 - > 00:05:05,449 three cities. 112 00:05:05,449 - > 00:05:09,689 And in terms of revenue, if we talk, so they the revenue, the 113 00:05:09,689 - > 00:05:11,849 annual revenue is far, far ahead, you know. 114 00:05:11,849 - > 00:05:13,449 India is far ahead the curve. 115 00:05:13,449 - > 00:05:17,449 So 60 uh it's more than 64 billion dollars, the current 116 00:05:17,449 - > 00:05:19,769 annual revenues from these GCCs. 117 00:05:19,769 - > 00:05:23,769 And then, since as we talked about that, India produces, uh, 118 00:05:23,769 - > 00:05:27,609 has the uh youth have the capability, the capability to 119 00:05:27,609 - > 00:05:28,810 work, the task force. 120 00:05:28,810 - > 00:05:32,569 So more than 1.9 million professionals work under these 121 00:05:32,569 - > 00:05:33,449 GCCs. 122 00:05:33,449 - > 00:05:36,089 And it it does not end here, it does not end here. 123 00:05:36,089 - > 00:05:40,089 I see the outlook and the reports, the NASCOM, the FICI, 124 00:05:40,089 - > 00:05:42,409 the global reports, if you uh go through. 125 00:05:42,409 - > 00:05:47,049 So by 2030, the projected revenue is 120 billion dollars. 126 00:05:47,049 - > 00:05:49,370 It is expected to cross 120 billion dollars. 127 00:05:49,370 - > 00:05:52,409 So it's it's it's a huge impact and huge market. 128 00:05:52,409 - > 00:05:56,810 And uh, you know, uh uh if you talk about the new GCCs coming 129 00:05:56,810 - > 00:06:00,649 over, uh offshoring uh companies, foreign companies 130 00:06:00,649 - > 00:06:02,329 setting up new GCCs in India. 131 00:06:02,329 - > 00:06:06,409 So 70% of the new GCCs are being established in India. 132 00:06:06,409 - > 00:06:10,969 So it's it's a huge market and a huge uh uh the world sees a 133 00:06:10,969 - > 00:06:12,649 huge capability in India. 134 00:06:13,209 - > 00:06:14,969 Speaker 00: Uh 100% agree there. 135 00:06:14,969 - > 00:06:18,089 And I think something to add is these statistics I think are 136 00:06:18,089 - > 00:06:22,810 kind of um just some kind of headline numbers, but and these 137 00:06:22,810 - > 00:06:25,930 1700 are probably large companies that you might hear on 138 00:06:25,930 - > 00:06:29,609 day-to-day, such as the Mercedes-Benz, the Rolls-Royces, 139 00:06:29,609 - > 00:06:30,649 that type of thing. 140 00:06:30,649 - > 00:06:34,250 But the reality is that there are many smaller, medium-sized 141 00:06:34,250 - > 00:06:37,529 businesses across UK, US that are already have their own 142 00:06:37,529 - > 00:06:39,049 little operation, like ourselves, really. 143 00:06:39,049 - > 00:06:42,409 We have our own GCC that we've set up over the last few years. 144 00:06:42,409 - > 00:06:44,969 Um, but I'm sure we're not in that 1700 number. 145 00:06:44,969 - > 00:06:47,529 So, the what we've seen historically are the large 146 00:06:47,529 - > 00:06:48,569 corporates doing it. 147 00:06:48,569 - > 00:06:51,689 Now the opportunity is really in the middle market, in my 148 00:06:51,689 - > 00:06:51,930 mind. 149 00:06:51,930 - > 00:06:54,729 Um, that's where the opportunities for these 150 00:06:54,729 - > 00:06:58,329 businesses that want to have a global team to support their 151 00:06:58,329 - > 00:07:00,409 business for growth, that's what they will do. 152 00:07:00,409 - > 00:07:03,049 They will set up a GCC in somewhere like India. 153 00:07:03,609 - > 00:07:05,930 Speaker 01: Okay, so that's a I mean, that's an impressive 154 00:07:05,930 - > 00:07:06,409 insight. 155 00:07:06,409 - > 00:07:10,329 Another thing I also want to ask was we have a lot, it's not 156 00:07:10,329 - > 00:07:12,889 just a one specific industry that's going to India. 157 00:07:12,889 - > 00:07:15,689 It's not just automobiles, it's not just tech, it's also 158 00:07:15,689 - > 00:07:20,089 accounting firms, it's also fashion, fashion like they're 159 00:07:20,089 - > 00:07:22,810 not just opening up an entire company there, but it's also 160 00:07:22,810 - > 00:07:26,009 small, small departments in various cities across. 161 00:07:26,009 - > 00:07:30,250 So if you as a if you as a person were to advise someone to 162 00:07:30,250 - > 00:07:34,409 open up a GCC, does it matter about does the sector really 163 00:07:34,409 - > 00:07:37,289 matter, or does it it's just based upon can you find the 164 00:07:37,289 - > 00:07:37,449 people? 165 00:07:37,689 - > 00:07:39,609 Speaker 00: Yeah, let me get give you a quick example. 166 00:07:39,609 - > 00:07:43,049 Uh we we if you look at last week another company, HCA 167 00:07:43,049 - > 00:07:46,810 Healthcare, US healthcare business, opened up a GCC in 168 00:07:46,810 - > 00:07:47,129 India. 169 00:07:47,129 - > 00:07:50,329 And that kind of is a massive healthcare organization in 170 00:07:50,329 - > 00:07:50,729 America. 171 00:07:50,729 - > 00:07:54,009 Now they're in the Indian market with their GCC, not 172 00:07:54,009 - > 00:07:57,129 operating in India, but having the GCC to support their US 173 00:07:57,129 - > 00:07:57,769 business. 174 00:07:57,769 - > 00:08:01,529 Um, so I think it goes across all industries, okay. 175 00:08:01,529 - > 00:08:04,089 All industries have a finance team, all industries have an 176 00:08:04,089 - > 00:08:06,969 innovation team, all industries have perhaps an AI team now. 177 00:08:06,969 - > 00:08:10,889 Um, and they're kind of looking at India at the talent bottom 178 00:08:10,889 - > 00:08:15,289 line to find and use, okay, in their businesses. 179 00:08:15,289 - > 00:08:20,649 Um, so I think it's not restricted to any particular 180 00:08:20,649 - > 00:08:22,250 industries at all, Praju. 181 00:08:22,250 - > 00:08:24,169 Really isn't. 182 00:08:25,049 - > 00:08:25,289 Speaker 01: Okay. 183 00:08:25,289 - > 00:08:29,129 And another thing I would say is like when a lot of people 184 00:08:29,129 - > 00:08:32,970 hear about GCCs, you hear back office, you hear stuff like 185 00:08:32,970 - > 00:08:33,210 that. 186 00:08:33,210 - > 00:08:37,289 Kind of sounds something similar to outsourcing, o 187 00:08:37,289 - > 00:08:38,250 offshoring. 188 00:08:38,250 - > 00:08:41,450 So when you compare outsourcing, offshoring and 189 00:08:41,450 - > 00:08:43,210 GCCs, what would be the difference? 190 00:08:43,210 - > 00:08:46,410 Like you would explain it to somebody just to make it a bit 191 00:08:46,410 - > 00:08:47,690 more clear. 192 00:08:48,810 - > 00:08:51,690 Speaker 02: So uh I'll I'll take the lead on this, and then uh 193 00:08:51,690 - > 00:08:53,290 maybe Arun can add on the view. 194 00:08:53,290 - > 00:08:58,090 So uh as as I started with saying that uh GCCs are being 195 00:08:58,090 - > 00:09:02,730 seen or India offices are seen as an innovation center rather 196 00:09:02,730 - > 00:09:03,850 than a cost center, right? 197 00:09:03,850 - > 00:09:05,290 A cost-effective center. 198 00:09:05,290 - > 00:09:09,370 So the the main differences, the main differences is first, I 199 00:09:09,370 - > 00:09:10,650 think is the culture alignment. 200 00:09:10,650 - > 00:09:14,250 You know, you can have a third-party vendor, you can 201 00:09:14,250 - > 00:09:17,850 outsource your work, but that culture alignment, the vision 202 00:09:17,850 - > 00:09:21,370 and the mission of your entity, of the companies, of the uh you 203 00:09:21,370 - > 00:09:23,930 know, foreign company does not align with that of the 204 00:09:23,930 - > 00:09:24,970 outsourcing firm. 205 00:09:24,970 - > 00:09:28,730 Wherein we see hiccups, we are wherein we see uh 206 00:09:28,730 - > 00:09:32,570 disengagements, unsatisfied team members, uh then comes the 207 00:09:32,570 - > 00:09:32,889 control. 208 00:09:32,889 - > 00:09:37,690 You know, uh if I if I if we go uh if we talk especially about 209 00:09:37,690 - > 00:09:42,570 the different sectors, about the GCCs and how they you know are 210 00:09:42,570 - > 00:09:43,769 different from outsourcing. 211 00:09:43,769 - > 00:09:46,009 The first is the first and foremost is the control. 212 00:09:46,009 - > 00:09:49,370 You have 100% control of your GCC, you know. 213 00:09:49,530 - > 00:09:53,129 Speaker 00: Uh you because you own it effectively, your US or 214 00:09:53,129 - > 00:09:57,129 UK company will have a hundred percent stake in the business in 215 00:09:57,129 - > 00:09:57,690 in India. 216 00:09:57,690 - > 00:09:59,690 That's that's the key because you have that means you have 217 00:09:59,690 - > 00:10:01,050 full control, right? 218 00:10:01,370 - > 00:10:04,090 Speaker 02: Okay, and you can you can align the efforts to 219 00:10:04,090 - > 00:10:07,690 achieve your mission and visions, you can be uh more 220 00:10:07,690 - > 00:10:11,050 focused and aligned, and the and the teams in the in the home 221 00:10:11,050 - > 00:10:14,889 country can more focus on business development, getting 222 00:10:14,889 - > 00:10:18,730 the you know, right set of clients can focus uh their 223 00:10:18,730 - > 00:10:19,769 efforts there. 224 00:10:20,889 - > 00:10:23,210 Speaker 01: Yeah, so basically, it's like so. 225 00:10:23,210 - > 00:10:27,370 If you can basically tell a US or UK company, a GCC model is 226 00:10:27,370 - > 00:10:31,769 where you have more control than in an offshore setting. 227 00:10:31,769 - > 00:10:34,889 You have more control and you also have more influence as to 228 00:10:34,889 - > 00:10:37,930 what goes on in and around the company and also the people that 229 00:10:37,930 - > 00:10:38,650 come in and come out. 230 00:10:39,050 - > 00:10:39,370 Speaker 00: Absolutely. 231 00:10:39,370 - > 00:10:42,810 So if you look at someone like um Rolls-Royce, they will own 232 00:10:42,810 - > 00:10:45,769 their whole entity in India, I imagine, okay, and they'll have 233 00:10:45,769 - > 00:10:47,610 control and they'll have well, they'll have people working on 234 00:10:47,610 - > 00:10:52,410 Rolls-Royce projects or working on between countries, um, and 235 00:10:52,410 - > 00:10:53,129 they control it. 236 00:10:53,129 - > 00:10:54,889 It's their bit it's their whole ecosystem. 237 00:10:54,889 - > 00:10:57,370 Whereas on the whole offshoring and outsourcing model, it's 238 00:10:57,370 - > 00:10:59,530 still with a third party you're dealing with, okay. 239 00:10:59,530 - > 00:11:02,009 And now for smaller organizations, that third party 240 00:11:02,009 - > 00:11:03,769 arrangement probably works, okay. 241 00:11:03,769 - > 00:11:06,730 But now, as we've said earlier, the the scope is for these 242 00:11:06,730 - > 00:11:09,690 smaller organizations to say, well, hold on a minute, I want 243 00:11:09,690 - > 00:11:12,570 to benefit from really from the GCCs, and that's what when that 244 00:11:12,570 - > 00:11:14,650 when when that when that happens, they realize that it's 245 00:11:14,650 - > 00:11:14,889 a thing. 246 00:11:14,889 - > 00:11:16,889 Well, I don't really want to go down the outsourcing model 247 00:11:16,889 - > 00:11:19,129 because the cultural alignment is in there, all these things, I 248 00:11:19,129 - > 00:11:22,250 want to set up my own, and that's again when we can kind of 249 00:11:22,250 - > 00:11:23,930 get involved and help. 250 00:11:24,889 - > 00:11:25,210 Speaker 01: Okay. 251 00:11:25,210 - > 00:11:28,970 So, in terms of also like the as we can see in the slide here, 252 00:11:28,970 - > 00:11:32,650 the evolution of what GCCs are right now and the direction it 253 00:11:32,650 - > 00:11:35,450 is going, it's now, as the book said, they're becoming 254 00:11:35,450 - > 00:11:38,330 innovation hubs, strictly innovation hubs. 255 00:11:38,330 - > 00:11:41,370 You are as mentioned over here, it's an AI-powered solution or 256 00:11:41,370 - > 00:11:43,370 like an AI-powered GCC over there. 257 00:11:43,370 - > 00:11:48,650 As many of you may not know, we recently opened up a AI GC, 258 00:11:48,650 - > 00:11:53,610 in Coimbatore maybe about two months ago, with our own uh team 259 00:11:53,610 - > 00:11:56,330 functioning over there, creating AI solutions. 260 00:11:56,330 - > 00:11:58,170 So, Arun, that was your vision. 261 00:11:58,170 - > 00:12:00,570 That was something that you wanted to do for yourself. 262 00:12:00,570 - > 00:12:04,730 So, and in terms of like, let's say the whole direction the 263 00:12:04,730 - > 00:12:09,450 world is going with AI, is setting a GCC specifically for 264 00:12:09,450 - > 00:12:12,970 AI something that you think a lot of companies should do in 265 00:12:12,970 - > 00:12:13,610 India? 266 00:12:14,250 - > 00:12:15,850 Speaker 00: In a nutshell, yes. 267 00:12:15,850 - > 00:12:17,370 Okay, yes, yes. 268 00:12:17,690 - > 00:12:21,530 Okay, India is a country full of smart engineers. 269 00:12:21,530 - > 00:12:25,450 Okay, they just perhaps need some um understanding of what 270 00:12:25,450 - > 00:12:28,490 the problems that uh businesses are facing across the world. 271 00:12:28,490 - > 00:12:32,250 Um, and there then they can solve those problems using 272 00:12:32,250 - > 00:12:35,370 software and um and and their engineering talent. 273 00:12:35,370 - > 00:12:39,129 Okay, so our AI center that we've set up is solving problems 274 00:12:39,129 - > 00:12:42,650 that we've identified in our businesses in the UK uh and 275 00:12:42,650 - > 00:12:46,009 beyond, and therefore we're using talent and teams and 276 00:12:46,009 - > 00:12:49,850 building an amazing team out there that will support um 277 00:12:49,850 - > 00:12:53,050 accountants, um, even dentists, to be honest, yeah, other dental 278 00:12:53,050 - > 00:12:55,530 businesses, so in those sectors that we operate in. 279 00:12:55,530 - > 00:13:02,250 Um and I think it's it's it's it's it's the and with this as I 280 00:13:02,250 - > 00:13:06,330 mentioned with this change in Trump's attitude, and um less 281 00:13:06,330 - > 00:13:08,650 engineers will be going to America, I imagine. 282 00:13:08,650 - > 00:13:12,170 Therefore, there'll be even more talent sitting in America 283 00:13:12,170 - > 00:13:16,889 in India to find to help people build their own GCCs as well, 284 00:13:16,889 - > 00:13:18,730 especially in the AI front. 285 00:13:19,930 - > 00:13:22,970 Speaker 01: Well, if anybody, if any AI engineer is actually 286 00:13:22,970 - > 00:13:25,690 watching this, well, this could be your calling card, guys, to 287 00:13:25,690 - > 00:13:29,129 set up your own maybe back office for another company in 288 00:13:29,129 - > 00:13:31,370 India and just offering your services out there. 289 00:13:31,370 - > 00:13:35,850 And another thing, also, Arn, like you mentioned HCA, the 290 00:13:35,850 - > 00:13:37,450 healthcare business that opened up. 291 00:13:37,450 - > 00:13:43,290 When someone thinks healthcare opening up a GCC in India, what 292 00:13:43,290 - > 00:13:46,250 departments would you normally think they would open up for? 293 00:13:46,570 - > 00:13:47,769 Speaker 00: Yeah, so good question. 294 00:13:47,769 - > 00:13:50,090 So initially, though, they would I imagine they open up to 295 00:13:50,090 - > 00:13:51,050 the back office function. 296 00:13:51,050 - > 00:13:55,290 So things like the accountings, um, things like the insurance 297 00:13:55,290 - > 00:13:58,330 payment processing, things like the billing, things like payment 298 00:13:58,330 - > 00:14:00,090 accounts payable, all that type of stuff. 299 00:14:00,090 - > 00:14:03,530 But then really they could be looking at developing um 300 00:14:03,530 - > 00:14:07,610 software tools, technology, um, all that type of stuff to 301 00:14:07,610 - > 00:14:11,370 improve the uh patient journey, maybe in the US. 302 00:14:11,370 - > 00:14:14,570 Um the sky's the limit, to be honest with you. 303 00:14:14,570 - > 00:14:17,210 You could be also running marketing teams out of India, 304 00:14:17,210 - > 00:14:17,769 like we do. 305 00:14:17,769 - > 00:14:20,889 We have our marketing, a lot of marketing team members doing um 306 00:14:20,889 - > 00:14:24,970 video editing, video content writing, you name it, they're 307 00:14:24,970 - > 00:14:26,090 all based out of India. 308 00:14:26,090 - > 00:14:28,889 So, what's stopping anyone else doing that as well? 309 00:14:28,889 - > 00:14:29,850 That's that's the whole point. 310 00:14:29,850 - > 00:14:31,450 That's what I'm trying to get across here. 311 00:14:31,450 - > 00:14:35,370 It's not just limited to one function, it's across the board. 312 00:14:35,370 - > 00:14:40,490 And beyond HCA, it could even be things like they might want 313 00:14:40,490 - > 00:14:44,730 to develop, I don't know, uh hospital designs and that type 314 00:14:44,730 - > 00:14:45,450 of thing. 315 00:14:45,450 - > 00:14:48,410 That's why not, you've got architects, you've got 316 00:14:48,410 - > 00:14:51,210 engineers, you've got everyone in India that could capable. 317 00:14:51,210 - > 00:14:53,850 Perhaps they just need to understand some of the rules, 318 00:14:53,850 - > 00:14:54,970 but it's possible. 319 00:14:54,970 - > 00:14:59,530 I I know car companies that are sold, cars that are sold in 320 00:14:59,530 - > 00:15:02,889 Europe, in France, Renault, I believe, and they're designed in 321 00:15:02,889 - > 00:15:04,250 India, okay. 322 00:15:04,250 - > 00:15:07,610 Um, in collaboration with some of their French colleagues, but 323 00:15:07,610 - > 00:15:09,610 a lot of it's designed in India, as an example. 324 00:15:09,610 - > 00:15:13,850 So we are at a stage where we're in a global workforce, and 325 00:15:13,850 - > 00:15:16,490 whilst people are trying to put barriers up, or certain people 326 00:15:16,490 - > 00:15:19,290 are trying to put barriers up, these barriers won't last 327 00:15:19,290 - > 00:15:24,009 forever in my mind, and uh the the ultimately the the the the 328 00:15:24,009 - > 00:15:27,530 the cream will always rise to the top, as they say, and people 329 00:15:27,530 - > 00:15:30,170 the the skilled talent will be on it will be available on a 330 00:15:30,170 - > 00:15:33,290 global basis, and a lot of that talent sits in India. 331 00:15:34,170 - > 00:15:36,810 Speaker 01: Okay, I mean that was actually a great insight. 332 00:15:36,810 - > 00:15:38,090 Go ahead, Deepak 333 00:15:38,730 - > 00:15:38,970 unknown: Right. 334 00:15:39,129 - > 00:15:42,009 Speaker 02: Just to add in continuation to what Arun said, 335 00:15:42,009 - > 00:15:45,290 that you know, uh no business, no burn businesses hunters with 336 00:15:45,290 - > 00:15:45,610 AI. 337 00:15:45,610 - > 00:15:49,129 So we do bookkeeping, we use AI tools to process invoices. 338 00:15:49,129 - > 00:15:52,650 We in fact nowadays people have been using chat GPTs to 339 00:15:52,650 - > 00:15:55,129 infinite in fact frame their emails, right? 340 00:15:55,129 - > 00:15:59,210 Uh edit CPTs, we have gamma, we have various softwares, video 341 00:15:59,210 - > 00:15:59,850 editing, everything. 342 00:15:59,850 - > 00:16:03,850 We have various so first of all, no business is hunters with 343 00:16:03,850 - > 00:16:04,250 AI. 344 00:16:04,250 - > 00:16:07,450 And as Arun Rand, you rightly said that we have our own AI 345 00:16:07,450 - > 00:16:09,290 center in Combat 2, CP Center U1. 346 00:16:09,290 - > 00:16:10,330 We are exploring that. 347 00:16:10,330 - > 00:16:12,650 We are exploring opportunities, right? 348 00:16:12,650 - > 00:16:15,930 And and then then comes, of course, we were talking about 349 00:16:15,930 - > 00:16:17,050 the skilled mindset. 350 00:16:17,050 - > 00:16:20,410 So India, India produces thousands of STEM engineers 351 00:16:20,410 - > 00:16:21,129 every year. 352 00:16:21,129 - > 00:16:23,370 So here lies the opportunity. 353 00:16:23,370 - > 00:16:27,290 UN Trump, as Arun already mentioned, Trump increasing the 354 00:16:27,290 - > 00:16:28,250 H1B visa. 355 00:16:28,250 - > 00:16:31,050 We recently over the last week, we saw that he's been 356 00:16:31,050 - > 00:16:31,610 increasing. 357 00:16:31,610 - > 00:16:35,690 And the global the global market says that why to why to 358 00:16:35,690 - > 00:16:39,530 you know hide someone and bring him to America, why not be shift 359 00:16:39,530 - > 00:16:40,730 the trend to remote teams? 360 00:16:40,730 - > 00:16:42,250 COVID has taught us that. 361 00:16:42,250 - > 00:16:44,250 The world has been working remotely. 362 00:16:44,250 - > 00:16:48,570 So this this is the new trend, and and uh I firmly believe that 363 00:16:48,570 - > 00:16:51,930 this will have a very huge impact on the emerging GCC. 364 00:16:53,290 - > 00:16:55,129 Speaker 01: Well, we'll see by 2030, I guess. 365 00:16:55,129 - > 00:16:57,370 We'll have more and more companies coming towards that 366 00:16:57,370 - > 00:16:57,850 direction. 367 00:16:57,850 - > 00:17:02,570 And in terms of how India now remains a premier GCC 368 00:17:02,570 - > 00:17:05,210 destination purely because of the skill force that's there, 369 00:17:05,210 - > 00:17:07,769 because the amount of people that want opportunities and also 370 00:17:07,769 - > 00:17:10,490 with the, I would say the amount of resources available. 371 00:17:10,490 - > 00:17:14,490 Arun, you started this, let's say a few years ago when you 372 00:17:14,490 - > 00:17:19,450 decided like to open up a couple of departments in India itself, 373 00:17:19,450 - > 00:17:22,569 in Delhi, with a couple of teams for accounting, marketing, 374 00:17:22,569 - > 00:17:23,690 now AI. 375 00:17:23,690 - > 00:17:24,970 What was the vision? 376 00:17:24,970 - > 00:17:28,250 Like, what made you think at that time to go in this 377 00:17:28,250 - > 00:17:28,890 direction? 378 00:17:30,329 - > 00:17:33,690 Speaker 00: I'd always had a we'd always worked with various 379 00:17:33,690 - > 00:17:35,930 Indian parties historically, okay. 380 00:17:35,930 - > 00:17:39,049 And we'd had mixed success, to be honest with you. 381 00:17:39,049 - > 00:17:43,610 Um, but I think the the the challenges of running a firm or 382 00:17:43,610 - > 00:17:47,450 businesses in the UK and the industries that we were in, um, 383 00:17:47,450 - > 00:17:50,329 with the talent that was available for the price point, 384 00:17:50,329 - > 00:17:54,410 the first step was to go with the view to find great talent at 385 00:17:54,410 - > 00:17:56,329 a reasonable price, okay? 386 00:17:56,329 - > 00:17:59,450 But once you get into that market, you then realize, oh my 387 00:17:59,450 - > 00:18:03,690 goodness, um, it's not just this I can do, I can do that, I can 388 00:18:03,690 - > 00:18:04,970 do this, this is possible. 389 00:18:04,970 - > 00:18:07,850 And suddenly your eyes open up to like, oh my goodness, I 390 00:18:07,850 - > 00:18:10,009 didn't know I could get people who could do this, I didn't know 391 00:18:10,009 - > 00:18:11,289 I could get people who could do that. 392 00:18:11,289 - > 00:18:16,490 So suddenly you're developing and building on um building new 393 00:18:16,490 - > 00:18:21,130 departments with new people, with new skills, um, which is 394 00:18:21,130 - > 00:18:23,370 very rare to find in perhaps in Western countries. 395 00:18:23,370 - > 00:18:26,090 And and the only organizations that can typically do that in 396 00:18:26,090 - > 00:18:28,970 Western countries are large, large corporates with much 397 00:18:28,970 - > 00:18:32,090 bigger pockets than say who than me, who's a small to 398 00:18:32,090 - > 00:18:33,210 medium-sized business. 399 00:18:33,210 - > 00:18:37,210 So it's been uh I had a question earlier today on an 400 00:18:37,210 - > 00:18:38,970 earlier webinar, and I said, Well, what's the one thing 401 00:18:38,970 - > 00:18:41,289 that's transformed your business in the last 25 years? 402 00:18:41,289 - > 00:18:42,650 Honestly, India. 403 00:18:42,650 - > 00:18:46,090 Okay, India's transformed it, but not when I just did 404 00:18:46,090 - > 00:18:49,049 outsourcing, that was just a temporary step. 405 00:18:49,049 - > 00:18:52,250 It's when I immersed myself into India, when we set up our 406 00:18:52,250 - > 00:18:56,809 own GCC, and when we have team members dotted in the UK and 407 00:18:56,809 - > 00:19:00,890 India um working, and they're all part of one organization. 408 00:19:00,890 - > 00:19:04,730 Deepak, anything to add on? 409 00:19:05,210 - > 00:19:08,890 Speaker 02: No, as rightly Arun said that outsourcing, uh, you 410 00:19:08,890 - > 00:19:13,130 know, the business really topped up when we set up our own GCC 411 00:19:13,130 - > 00:19:13,529 in India. 412 00:19:13,529 - > 00:19:16,329 Outsourcing can, of course, be a temporary solution. 413 00:19:16,329 - > 00:19:17,930 You can have a temporary solution. 414 00:19:17,930 - > 00:19:20,809 But you if if you have the longer vision, if you have the 415 00:19:20,809 - > 00:19:24,730 longer side, I think GCC is the only solution because then the 416 00:19:24,730 - > 00:19:28,170 teams, the people working with you, they have a the 417 00:19:28,170 - > 00:19:32,009 headquarters and the offshore team or a GCC team, they have 418 00:19:32,009 - > 00:19:33,769 similar vision, they have the same vision. 419 00:19:33,769 - > 00:19:36,970 You know, you can align your vision, you can align your 420 00:19:36,970 - > 00:19:39,690 efforts, and which is often not seen with the outsourcing 421 00:19:39,690 - > 00:19:40,250 partners. 422 00:19:40,250 - > 00:19:44,410 Uh, there are we can, you know, we have plenty of plenty of uh 423 00:19:44,410 - > 00:19:48,329 uh areas wherein uh there are shared resources working on 424 00:19:48,329 - > 00:19:52,250 different clients, then there is high iteration because you 425 00:19:52,250 - > 00:19:55,370 can't you can't create the culture, the culture is embedded 426 00:19:55,370 - > 00:19:56,490 by the outsourcing partner. 427 00:19:56,490 - > 00:19:59,450 Yeah, for your teams, you are in full control to create 428 00:19:59,450 - > 00:19:59,930 policies. 429 00:19:59,930 - > 00:20:03,370 If one is not working, you can modify that, you can modify the 430 00:20:03,370 - > 00:20:03,769 policy. 431 00:20:03,769 - > 00:20:07,049 So it is in your hands to create that culture, and of 432 00:20:07,049 - > 00:20:09,850 course, then you can add value to the team members working for 433 00:20:09,850 - > 00:20:12,329 you, which is the foremost important thing. 434 00:20:12,650 - > 00:20:13,930 Speaker 00: Yeah, and I you're right. 435 00:20:13,930 - > 00:20:16,250 The culture is something that when you're outsourced, you have 436 00:20:16,250 - > 00:20:17,529 no zero control over that. 437 00:20:17,529 - > 00:20:20,650 Whereas now that we have control over our organization 438 00:20:20,650 - > 00:20:24,250 across the UK and India, the culture we're trying to set is 439 00:20:24,250 - > 00:20:27,049 the same, and that comes from the leadership team. 440 00:20:27,049 - > 00:20:29,850 Um, and we try to hold ourselves to a high standard. 441 00:20:29,850 - > 00:20:32,090 But if we're working with a third party, we have zero 442 00:20:32,090 - > 00:20:33,049 control over that. 443 00:20:35,289 - > 00:20:38,569 Speaker 01: So the company has full control of the culture 444 00:20:38,569 - > 00:20:41,850 that's being set, they have full control of what's happening, 445 00:20:41,850 - > 00:20:44,569 they have full control of the workforce that's coming in, and 446 00:20:44,569 - > 00:20:48,090 they also have full, I would say, freedom to set up anywhere, 447 00:20:48,090 - > 00:20:50,410 whether it be a tier one or tier two city. 448 00:20:50,410 - > 00:20:52,890 So that's the next thing we have to go into. 449 00:20:52,890 - > 00:20:55,930 A lot of people, when they look at GCCs, they're being set up 450 00:20:55,930 - > 00:21:00,009 in Bangalore, Chennai, Mumbai, Delhi, all these areas. 451 00:21:00,009 - > 00:21:02,890 But now tier two cities are also on the rise. 452 00:21:02,890 - > 00:21:05,289 Coaching, Corridor, all these places. 453 00:21:05,529 - > 00:21:05,930 Speaker 00: Yeah, yeah. 454 00:21:05,930 - > 00:21:10,009 So this this is this is where I think where um large 455 00:21:10,009 - > 00:21:12,250 organizations will go to things that where they feel safe. 456 00:21:12,250 - > 00:21:14,490 They'll go to Bangalore, they'll go to the Hydro Baza, 457 00:21:14,490 - > 00:21:15,850 they'll go to the big cities. 458 00:21:15,850 - > 00:21:19,690 But um, I don't think that's the smart move, to be brutally 459 00:21:19,690 - > 00:21:20,329 honest with you. 460 00:21:20,329 - > 00:21:23,130 I think the smart move is in the smaller cities, the tier 461 00:21:23,130 - > 00:21:24,650 two, the tier three cities. 462 00:21:24,650 - > 00:21:28,009 Firstly, obviously, costs are lower, there's less less 463 00:21:28,009 - > 00:21:30,970 attrition, okay, um, team members. 464 00:21:30,970 - > 00:21:36,490 Um, and um, you find amazing talent in those places. 465 00:21:36,490 - > 00:21:39,850 Um, and we're finding now infrastructure improving in all 466 00:21:39,850 - > 00:21:40,970 of those places as well. 467 00:21:40,970 - > 00:21:45,210 So I think um whilst you might set up your first, what we've 468 00:21:45,210 - > 00:21:47,210 seen with some of the large organizations, they set up their 469 00:21:47,210 - > 00:21:49,930 first base in one of the big cities, such as Hyderabad or 470 00:21:49,930 - > 00:21:52,970 Bangalore, then they realize, oh my goodness, it's a a 471 00:21:52,970 - > 00:21:53,529 challenge. 472 00:21:53,529 - > 00:21:56,170 Then they start opening up secondary sites in smaller 473 00:21:56,170 - > 00:21:59,690 cities like Coinbattle, like Coach in various places. 474 00:21:59,690 - > 00:22:00,250 Okay. 475 00:22:01,529 - > 00:22:05,690 Speaker 01: So, and if a company were to set up a GCC in any of 476 00:22:05,690 - > 00:22:10,009 these cities, what's the skill level that let's say, regardless 477 00:22:10,009 - > 00:22:12,970 of the industry, what's the skill level that people should 478 00:22:12,970 - > 00:22:16,650 be looking at to set up GCCs in these specific cities? 479 00:22:16,650 - > 00:22:19,130 What skill set? 480 00:22:19,130 - > 00:22:20,170 Is it AI? 481 00:22:20,170 - > 00:22:22,170 Is it is it cybersecurity? 482 00:22:22,170 - > 00:22:23,450 Is it marketing? 483 00:22:23,450 - > 00:22:24,569 Is it HR? 484 00:22:24,569 - > 00:22:25,450 Which one is it? 485 00:22:25,450 - > 00:22:27,049 Maybe you know better than me. 486 00:22:27,610 - > 00:22:30,090 Speaker 02: So actually, just in continuation to what we 487 00:22:30,090 - > 00:22:33,210 discussed earlier, so who are the people uh working in tier 488 00:22:33,210 - > 00:22:33,289 one? 489 00:22:33,289 - > 00:22:36,569 They are the people migrating from tier two and tier three 490 00:22:36,569 - > 00:22:40,170 cities because they do not have those opportunities in their 491 00:22:40,170 - > 00:22:41,610 home states or home cities. 492 00:22:41,610 - > 00:22:45,690 So if if the if more and more centers are open to GCCs, 493 00:22:45,690 - > 00:22:50,250 companies set up centers in tier two, tier three cities, so they 494 00:22:50,250 - > 00:22:53,289 will be competing with tier one pop population because the 495 00:22:53,289 - > 00:22:54,170 people are the same. 496 00:22:54,170 - > 00:22:55,610 The people are the same. 497 00:22:55,610 - > 00:22:59,930 People people come out from their home cities to study, to 498 00:22:59,930 - > 00:23:03,450 work in search of opportunities, and if the opportunities reach 499 00:23:03,450 - > 00:23:05,930 to their home, so why wouldn't one leave that? 500 00:23:05,930 - > 00:23:08,650 Now, coming to these skill sets. 501 00:23:08,650 - > 00:23:12,650 So, since uh working in a globalized environment and 502 00:23:12,650 - > 00:23:16,569 working for clients across the globe, UK, US, uh, Norway, 503 00:23:16,569 - > 00:23:17,690 Denmark, anywhere. 504 00:23:17,690 - > 00:23:22,890 So, first of all, you know, uh, of course, you can get a uh AI 505 00:23:22,890 - > 00:23:25,450 engineer, you can get a dinner scientist who is very proficient 506 00:23:25,450 - > 00:23:28,170 in his core field in preaching side of things. 507 00:23:28,170 - > 00:23:32,410 But the key sets will of course be uh fluent English speaking, 508 00:23:32,410 - > 00:23:36,090 which uh you know the Indian the Indian youth has the correct 509 00:23:36,090 - > 00:23:39,130 mindset, the attitude, because the skills can be taught, but 510 00:23:39,130 - > 00:23:41,049 the mindset, the attitude cannot be taught. 511 00:23:41,049 - > 00:23:44,809 So you have to look for that, the correct mindset, the English 512 00:23:44,809 - > 00:23:49,610 speaking uh uh population, then the AI, AI efficient, people 513 00:23:49,610 - > 00:23:53,529 using uh people being tech-savvy using new tools, and then the 514 00:23:53,529 - > 00:23:54,090 hunger. 515 00:23:54,090 - > 00:23:58,009 You know, the hunger to grow, the hunger to innovate, the 516 00:23:58,009 - > 00:24:00,970 hunger to discuss ideas, to reach at the top. 517 00:24:00,970 - > 00:24:04,250 And this is what makes tier two and tier three cities more 518 00:24:04,250 - > 00:24:05,210 attractive. 519 00:24:05,210 - > 00:24:07,690 The the infrared is improving, no doubt. 520 00:24:07,690 - > 00:24:10,090 The government is really pushing up, giving different 521 00:24:10,090 - > 00:24:13,610 incentives to these tier two, tier three cities for companies 522 00:24:13,610 - > 00:24:14,970 setting up GCs there. 523 00:24:14,970 - > 00:24:19,450 But then the correct mindset, the tech savvy population, as 524 00:24:19,450 - > 00:24:23,610 India is one of among one of the uh youngest uh countries in the 525 00:24:23,610 - > 00:24:23,930 world. 526 00:24:23,930 - > 00:24:28,730 So tech savvy uh fluent English speaking, then you have 527 00:24:28,730 - > 00:24:33,210 AI-driven people, people who have hunger to grow and to you 528 00:24:33,210 - > 00:24:33,930 know succeed. 529 00:24:33,930 - > 00:24:38,410 I think these are some of the key skill sets we need to see. 530 00:24:39,130 - > 00:24:40,090 Speaker 01: Totally agree. 531 00:24:40,090 - > 00:24:45,049 So, based on what you guys have said throughout the entire 532 00:24:45,049 - > 00:24:48,170 session so far, when someone looks at this and they're like, 533 00:24:48,170 - > 00:24:52,170 Okay, I'm I'm curious to know how I can set something up like 534 00:24:52,170 - > 00:24:53,049 this in India. 535 00:24:53,049 - > 00:24:56,170 I'm curious to know what the process is going to take. 536 00:24:56,170 - > 00:24:58,809 And based on the transparency of what you guys have been and 537 00:24:58,809 - > 00:25:02,650 what the vision could be for my company or for me looking to set 538 00:25:02,650 - > 00:25:05,049 up something, what is the process? 539 00:25:05,049 - > 00:25:06,890 Like, and how will we go about this? 540 00:25:06,890 - > 00:25:09,690 And what's the duration of actually setting something 541 00:25:09,690 - > 00:25:11,769 something up like this in India? 542 00:25:13,049 - > 00:25:16,090 Speaker 00: Okay, so I I I'll give you very short answers. 543 00:25:16,090 - > 00:25:19,850 DPUC is more the man of the expert here, but it when I set 544 00:25:19,850 - > 00:25:23,370 up my own GCC back in back in a few years back, it took much 545 00:25:23,370 - > 00:25:25,529 longer, okay, because I didn't know what I was doing. 546 00:25:25,529 - > 00:25:27,850 Um, but we learned through that process. 547 00:25:27,850 - > 00:25:32,730 But um, because there are legal issues, there's um ownership 548 00:25:32,730 - > 00:25:34,890 issues, but if you're based overseas, there's director 549 00:25:34,890 - > 00:25:37,610 issues, all these things that come um which were kind of all 550 00:25:37,610 - > 00:25:38,809 new to me, okay. 551 00:25:38,809 - > 00:25:41,769 But once you overcome all of those things and have a team who 552 00:25:41,769 - > 00:25:45,049 can actually support you to address these issues, it's a 553 00:25:45,049 - > 00:25:46,250 relatively simple process. 554 00:25:46,250 - > 00:25:48,009 It's just having the right people in the right place. 555 00:25:48,009 - > 00:25:50,090 When I did it the first time, I didn't have the right people, I 556 00:25:50,090 - > 00:25:51,450 was just learning how to do it. 557 00:25:51,450 - > 00:25:56,250 But now we've built a team um and we can happily execute on 558 00:25:56,250 - > 00:25:58,569 this for other people looking to do this in India. 559 00:25:58,569 - > 00:26:01,769 Deepak, maybe you can shed a little bit more light on this. 560 00:26:02,090 - > 00:26:02,410 Speaker 02: Yeah. 561 00:26:02,410 - > 00:26:08,009 So as Arunuli rightly said, that uh when the uh our own ECC 562 00:26:08,009 - > 00:26:09,690 was set up, there were hiccups. 563 00:26:09,690 - > 00:26:14,970 Uh so back then, if we talk about 22, 23, the infra, the 564 00:26:14,970 - > 00:26:18,490 policies were not in so much, you know, they were not simple, 565 00:26:18,490 - > 00:26:19,850 they were not so transparent. 566 00:26:19,850 - > 00:26:23,289 Now you have dedicated portals for opening GCCs. 567 00:26:23,289 - > 00:26:25,210 Many states have come up for them. 568 00:26:25,210 - > 00:26:29,370 We, as we have learned from the process, as we have uh, you 569 00:26:29,370 - > 00:26:32,170 know, with our own hands opening our own GCC. 570 00:26:32,170 - > 00:26:33,610 So now we are experienced. 571 00:26:33,610 - > 00:26:37,049 Uh taking the time frame as you were very precise on the time 572 00:26:37,049 - > 00:26:37,450 frame. 573 00:26:37,450 - > 00:26:40,250 So uh we start the process, it is pretty simple. 574 00:26:40,250 - > 00:26:43,049 We start with a feasibility, you know, the call. 575 00:26:43,049 - > 00:26:45,769 First, we have the consultation call, we understand the 576 00:26:45,769 - > 00:26:49,210 requirements, then we go for the feasibility study, whether 577 00:26:49,210 - > 00:26:53,370 operating or scaling uh operating your own GCC would be 578 00:26:53,370 - > 00:26:55,769 cost-effective, beneficial in the long term for the 579 00:26:55,769 - > 00:26:56,970 organization or not. 580 00:26:56,970 - > 00:27:01,930 Then comes the part wherein we give a blueprint of the process, 581 00:27:01,930 - > 00:27:05,930 what services you want to onboard, what is your vision to 582 00:27:05,930 - > 00:27:09,370 open your GCC, what are the requirements, what core of sales 583 00:27:09,370 - > 00:27:11,450 skill sets you'll need the people. 584 00:27:11,450 - > 00:27:15,049 Uh, typically the the whole transition takes around 90 days 585 00:27:15,049 - > 00:27:17,529 or three months, and we divide it into three parts. 586 00:27:17,529 - > 00:27:21,529 First is 0 to 30, wherein we uh do the feasibility study, the 587 00:27:21,529 - > 00:27:25,450 groundwork, uh, do these uh you know, maybe the site selection, 588 00:27:25,450 - > 00:27:30,490 the infra, the people, uh uh, the uh leadership hiring. 589 00:27:30,490 - > 00:27:34,490 Then we move on to the second range wherein we shape what is 590 00:27:34,490 - > 00:27:35,289 on the papers. 591 00:27:35,289 - > 00:27:39,049 We give your entity a name, we give your entity a legal 592 00:27:39,049 - > 00:27:44,650 incorporation, the the most, the most uh you know used uh legal 593 00:27:44,650 - > 00:27:47,049 entity in India is private limited company. 594 00:27:47,049 - > 00:27:50,569 So we form a hundred percent owned subsidiary of your foreign 595 00:27:50,569 - > 00:27:53,930 company in India, and then then comes appointing your 596 00:27:53,930 - > 00:27:57,130 directors, supporting you to obtain different registrations, 597 00:27:57,130 - > 00:27:57,370 etc. 598 00:27:57,370 - > 00:28:01,450 The last stretch, uh, since we'll be talking in detail in 599 00:28:01,450 - > 00:28:03,610 coming webinars about each step in depth. 600 00:28:03,610 - > 00:28:05,289 So this is just a quick summary. 601 00:28:05,289 - > 00:28:08,809 The last stretch, which is around uh you know 60 to 90 602 00:28:08,809 - > 00:28:11,289 days, we aim to go live. 603 00:28:11,289 - > 00:28:15,769 We aim to hire processes, we aim to go live. 604 00:28:15,769 - > 00:28:20,730 Uh, we also provide support in terms of policy drafting, in 605 00:28:20,730 - > 00:28:24,890 terms of uh cultural alignment, you know, people, people uh the 606 00:28:24,890 - > 00:28:28,410 HQ team in UK or US can have different mindsets. 607 00:28:28,410 - > 00:28:32,090 So we try to align, we host activities, we do corporate 608 00:28:32,090 - > 00:28:36,250 activities, we help and train the team here to align with the 609 00:28:36,250 - > 00:28:37,130 headquarters team. 610 00:28:37,130 - > 00:28:41,930 And then from 60 to 90 is also a period wherein you we can 611 00:28:41,930 - > 00:28:42,809 assess the initial. 612 00:28:42,809 - > 00:28:46,410 We you call it the initial assessment period wherein you 613 00:28:46,410 - > 00:28:51,690 can assess the uh effects and you you you see the results, you 614 00:28:51,690 - > 00:28:52,890 get to see the results. 615 00:28:53,610 - > 00:28:58,650 Speaker 00: So I think 90 the uh 90 days is our target day to 616 00:28:58,650 - > 00:28:59,610 get something set up. 617 00:28:59,610 - > 00:29:02,250 Obviously, there may be variables at play here, but it's 618 00:29:02,250 - > 00:29:03,610 a realistic target. 619 00:29:03,610 - > 00:29:06,890 Um, but it'll depend on various issues, legal issues, or 620 00:29:06,890 - > 00:29:09,130 various parties that maybe in the UK that needs to make 621 00:29:09,130 - > 00:29:10,970 decisions, and sometimes these things slow it down. 622 00:29:10,970 - > 00:29:14,569 But I think a 90-day window is a reasonable amount of time to 623 00:29:14,569 - > 00:29:16,090 get it off the ground. 624 00:29:18,009 - > 00:29:21,450 Speaker 01: So, in 90 days, guys, you could probably have a 625 00:29:21,450 - > 00:29:24,170 department set up in India or could be an entirely new 626 00:29:24,170 - > 00:29:25,930 company, that is also possible. 627 00:29:25,930 - > 00:29:28,970 So, with that being said, thank you for both of you for your 628 00:29:28,970 - > 00:29:32,730 clarity and your time for explaining to the public about 629 00:29:32,730 - > 00:29:36,170 what a GCC is and what the next wave is going to be. 630 00:29:36,170 - > 00:29:40,009 For more information, guys, for anybody who watches this later 631 00:29:40,009 - > 00:29:42,410 on or who is watching this right now, if you can head to 632 00:29:42,410 - > 00:29:46,730 SameraGlobal.com slash global capability centers for 633 00:29:46,730 - > 00:29:47,289 accountants. 634 00:29:47,289 - > 00:29:51,289 We have set up a guide that shows you the 90-day process of 635 00:29:51,289 - > 00:29:54,970 what it takes to build up a GCC, basically what Deepak and Arun 636 00:29:54,970 - > 00:29:55,529 have just said. 637 00:29:55,529 - > 00:29:57,130 And it's free to download. 638 00:29:57,130 - > 00:29:59,210 Nothing further, nothing further will be asked for. 639 00:29:59,210 - > 00:30:00,329 Have a look at it. 640 00:30:00,329 - > 00:30:04,569 and to our future clients, we're right here. 641 00:30:04,569 - > 00:30:06,090 We're not going anywhere. 642 00:30:06,090 - > 00:30:09,049 And we're help, we're willing to help you scale if you just 643 00:30:09,049 - > 00:30:09,850 give us the time. 644 00:30:09,850 - > 00:30:11,769 90 days is all we ask for. 645 00:30:11,769 - > 00:30:12,730 Thank you. 646 00:30:15,450 - > 00:30:15,769 Speaker 02: Thank you,