Getting to Aha! with Darshan Mehta · 2026-03-13 · 32 min
In this Greatest Hits episode of Getting to Aha! , host Darshan Mehta chats with Gregorio Uglioni, a renowned CX expert and three-time bestselling author, about the transformative power of human-centric business strategies in an AI-driven world. They delve into the importance of time as our most valuable currency, creating emotional connections and balancing technology with human touchpoints to enhance customer experiences. Discover how qualitative insights and active listening can drive meaningful organizational change, fostering deeper connections with customers and employees. Gregorio Uglioni is a celebrated customer experience expert and CX Goalkeeper podcast host. Gregorio shares his journey focusing on business transformation, including shadowing call center agents to uncover impactful strategies. He offers valuable advice for leaders prioritizing human connection while leveraging technological advancements. KEY TAKEAWAYS Gregorio emphasizes that time is our most valuable personal and professional currency. He explains how businesses that respect and optimize customer and employee time can build stronger, lasting relationships.
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