Getting to Aha! with Darshan Mehta · 2026-07-17 · 44 min
What if understanding your customers was more important than perfecting your product? In this episode of Getting to Aha! , Darshan Mehta speaks with Gloria Osardu, Senior Director and Global Head of UX Research and Consumer Insights at Yahoo, about what it takes to build products that genuinely solve customer problems. Drawing on her journey from software engineering to UX research leadership, Gloria explains why understanding people matters more than simply shipping features. She explores how stronger relationships between engineers, marketers, and insights teams lead to better decisions, and why the most effective leaders focus on a handful of high-impact priorities instead of chasing every metric. The conversation also covers combining quantitative and qualitative insights to uncover the real story behind customer behaviour, using AI responsibly as a research partner rather than a replacement, and creating products that save time, reduce effort, and deliver meaningful value for users. Gloria Osardu is the Senior Director and Global Head of UX Research and Consumer Insights at Yahoo!, where she leads the company's global consumer experience transformation efforts.
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