The Experience Economy Is Back: John Tilley on Betting Big on Dining Rooms in a Delivery-First World

Episode notes

What if the future of restaurants isn’t smaller, faster, and cheaper - but louder, warmer, and more human? While everyone else is shrinking footprints and racing to the bottom on price, John Tilley is rebuilding the pizza parlor. In this conversation, we unpack why he believes the future of restaurants isn’t frictionless, it’s emotional. He shares how nostalgia became strategy, why discounting is a death spiral, and what it really means to act like an owner instead of a manager with equity. If you’re wondering how to compete in a louder, leaner market, this episode is a masterclass in zigging while everyone else zags. To learn more about Shakey’s and see how they’re reimagining the classic pizza parlor experience, visit shakeys.com . _________________________________________________________ Today's episode was

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