Firing The Man · 2026-03-31 · 52 min
You can spend more on ads, push more traffic, and still feel broke at the end of the month. That’s the moment we wanted to tackle with DJ Sprague, co-author of Cash Flow: How to Save More Money, Make More Money, and Scale Like Crazy Online. We get into the uncomfortable idea that many ecommerce brands are leaking profit in places your P&L barely reveals, even when your revenue looks “healthy.” We walk through the 10 hidden revenue killers that quietly erode margins: payment processing fees, fraud and fraud management costs, chargebacks, false declines, returns, lost or damaged shipments, cart abandonment, security concerns, and site abandonment. DJ explains why payment processors can accidentally reject legitimate customers, how chargebacks can spiral into higher fees and cash reserves that crush ecommerce cash flow, and why simple trust signals like security badges can lift conversion rate and even average order value. Then we shift to the upside: revenue drivers that compound over time.
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