054_Listening, Learning, Leading: Insights from Shayla Higginbotham’s Healthcare Journey

Episode notes

Send us Fan Mail Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Shayla Higginbotham, Founder & Managing Partner, System Partners Welcome back to the Excellence in Healthcare podcast! In this insightful episode, host Jarvis T. Gray sits down with Shayla Higginbotham - a dynamic healthcare leader, entrepreneur, and founder of System Partners - to unpack lessons in leadership, the evolving landscape of healthcare, and the power of strategic partnership. Key Topics & Takeaways: The Three L’s of Leadership Shayla shares her foundational leadership mindset: Listen, Learn, and Lead. She explains how purposeful listening fuels learning and effective leadership, especially in uncertain times. Bonus Tip: For teams, Shayla often says “Always think five steps ahead” to stay proactive in risk-planning and strategy. Career Journey & Entrepreneurship Shayla walks us through her 20-year healthcare journey: From an administrative fellowship at Cone Health and hands-on service at Duke Health, to international consulting and leadership as a hospital CEO in Miami.

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