Why Ritsu Switched Email Platforms Mid-Growth (And What It Actually Took)

Episode notes

Every dollar spent on SaaS is a dollar that does not go into ads. In this episode, Luke Austin sits down with Gil Dyen, Head of Marketing at Rutsu Barefoot, to walk through a real email and SMS platform migration to Omnisend - what drove the decision, what the process actually looked like, and how a 60,000-contact list got fully migrated in under 30 days with less than a working day of direct involvement. Gil runs marketing at a mid-7-figure DTC footwear brand that has sold 45,000 units in its first 18 months, with a clear mandate: keep SaaS costs lean, reinvest every freed dollar into Meta spend and creative, and build the retention engine that takes the brand from 12% returning customers today to 45% by year three.

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