Losing Clients Isn't Always Failure: A Honest Agency Conversation

Episode notes

In this episode, Ben and Jodi, directors of Digital Nomads, discuss client churn with full transparency, why it happens, what it actually costs you, how to handle it well, and why how you end a relationship matters just as much as how you start one. From communication breakdowns and cultural mismatches to knowing when not to take on a client in the first place, this is one of those conversations that agency owners, freelancers, and service businesses rarely have out loud but absolutely should.

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