Why Software Implementations Reveal the Truth About Your DSO

Episode notes

Most DSOs think software will solve their problems. The reality? Software implementation reveals them. In this episode of Dental Operations Unpacked, Jake Larsen and Clint Berry sit down with Jill Nesbitt, Founder of Optimized Dental Consulting, to discuss why software transitions often uncover hidden operational issues, inefficient workflows, revenue cycle blind spots, and gaps in standardization. Jill shares real-world examples of how implementation projects have helped DSOs discover collection problems, reporting inaccuracies, workflow breakdowns, and missed opportunities for growth. The conversation also explores why successful software adoption requires more than a go-live date—it requires change management, clear success metrics, training, and operational alignment.