From Office Manager to Business Leader: Driving Performance Across Every Location

Episode notes

What does it take for an office manager to become a true business leader? In this episode, Katie Robinson, Director of Operations at Cook Dental Group, joins Jake Larsen and Clint Berry to discuss how dental organizations can empower office managers to drive performance, lead teams, and influence outcomes across every location. Katie shares actionable insights on leadership development, delegation, KPI ownership, mentorship, accountability, and why clear expectations are critical for operational success. This conversation is full of practical advice for DSOs and operators looking to build stronger leadership at the practice level.