Dare to Reimagine · 2022-03-29 · 23 min
When dealing with every single customer, you have to understand the individual end-to-end customer journey. That requires a single source of truth - which most companies don’t have. Zeus Kerravala, founder and principal analyst at ZK Research, joins me today to discuss using data to integrate sales and service. Join us as we discuss: Why sales and service should become best friends The importance of data integrations, especially with the contact center A word of wisdom to the vendor community Why you need a Chief Experience Officer An urgent need to be agile, adaptable, and scalable Ready to rethink what’s possible in CX?
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