The B2B Podcast Index
Index
All categories
MarketingSalesSaaSFinanceHROpsLeadershipCustomer SuccessAI & DataProductStartups & FoundersRevOpsEngineering & DevTools
MethodologySubmit
Best of:MarketingSalesSaaSFinanceHROpsLeadershipCustomer SuccessAI & DataProductStartups & FoundersRevOpsEngineering & DevTools
An independent project byFame
SearchBest episodesGuestsInsightsMethodologySubmit a podcast
Index/Marketing/CX Decoded By CMSWire
CX Decoded By CMSWire artwork

More AI, More Problems: Why This CMO Says Slow Down

CX Decoded By CMSWire · 2026-05-19 · 39 min

0:00--:--

Episode notes

Allison Kavanagh didn't come to this conversation to celebrate AI. The CMO of Inflow Health came to interrogate it. Her company exists because follow-up care gaps - the kind where an incidental imaging finding gets lost between a chart, a referring provider and a patient - can turn into a life-threatening failure. That's the standard she holds AI to: not whether it can generate more, but whether it can close a dangerous gap. In this episode, she makes the case that healthcare marketers who lead with novelty and scale are asking the wrong questions entirely.

More from CX Decoded By CMSWire

All episodes →
  • The Eggfluencer, the Algorithm and the Egg Carton: Marketing's New Frontier70 / 100
  • The Compass Program: Charter Steel's Five-Year CX Bet
  • From the Bullpen to the Bot Strategy: Wellfleet's Ben Larsen on Digital Experience in Insurance
  • Roll Tide to ROI: How Alabama Football Shaped LGI Homes' VP of Marketing
  • The Contact Center OG Running CX for a Luxury Women's Brand
Explore the best B2B Marketing podcasts →
All CX Decoded By CMSWire episodes →