Enterprise Customer Insights and Strategies with Matthew Rinkert
Customer Success: Pivot Your Career · 2025-08-14 · 53 min
Episode notes
Guest Matthew Rinker, Enterprise Customer Success Manager for DocuSign , joins the Customer Success Pivot Your Career podcast with co-hosts Alex White and David Lokietz. Matthew shares insights from his journey from consumer hardware to SaaS, highlighting the importance of consultative selling, strong customer relationships, and the evolving roles in customer success. Learn what it means to be an Enterprise CSM and the challenges encountered and how to manage these effectively. 01:47 Role of Procurement in Renewals 12:34 Account Management vs. Customer Success 18:55 The Importance of Customer Success Mindset 27:44 Customer Success Models and Strategies 38:50 Enterprise Customer Success Insights 42:52 LinkedIn Tips for Customer Success Professionals 45:31 Alex & David Wrap Up