CS RevSpeak · 2026-07-23 · 16 min
Dee Kachra has built a career across procurement, consulting, speech therapy, and customer success - always centered on people, problems, and outcomes, with a close eye on how CS connects to revenue. When she joined the AI for CS Leaders Executive Bootcamp, she was on an intentional sabbatical, upskilling at the intersection of AI and customer success. In this spotlight, Dee shares how the program moved her from thinking about AI as an email-drafting shortcut to redesigning the entire CS operating model and why the strategy, not the tools, is where leaders need to focus. Ready to join the next cohort of the AI for CS Leaders Program? The next one opens again in August. Get on the VIP waitlist here for an exclusive discount and first access. Ways I Can Help You Level Up Customer Success: Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more . Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here . 1:1 Coaching: Hands-on guidance to roll out value realization in your org.
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