Pete Covill of HCC Insurance Agency

Episode notes

Pete Covill joins us from Humphrey, Covill & Coleman Insurance Agency in New Bedford, Massachusetts. He is a third-generation agency owner shared with his sister Lisa Covill Gibson. Pete shares with us the transition from his agency to a digital one, the implementation of technology and how they have advanced in the flood insurance market in 6 New England states. Episode Highlights: Pete mentions that HCC Insurance specializes in personal and commercial flood insurance, with a focus on educating clients and providing personalized service. (11:33) Pete shares that during the late 80s and early 90s, Massachusetts faced challenges with auto insurance, but one company managed to align itself strategically and emerged as the dominant player with a significant market share. (20:37) Pete discusses the transition from physical file cabinets to digital storage, highlighting the efficiency and convenience of scanning and organizing documents electronically. (25:31) Pete discusses his experience with various technology solutions in the insurance agency industry, including Applied Epic, Agency Revolution, and ePayPolicy.

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