Compassion at Scale: How Mental Health Innovations Is Reimagining Crisis Support with Victoria Hornby, CEO

Episode notes

In this episode of Builders Wanted, we’re joined by Victoria Hornby, CEO of Mental Health Innovations. Victoria explores the intersection of empathy and technology in mental health support, the importance of accessibility, and the impact of leveraging digital platforms to build trust at scale. Learn more about the challenges and successes of adapting technology to create human connections and the continuous effort to innovate and reach marginalized communities. - Key Takeaways: Technology can bridge gaps and make mental health support more accessible and effective. The importance of flexibility to pivot quickly in response to external factors while maintaining the quality of services. A data-driven approach helps tailor training for volunteers and adapt their methods to better meet the needs of specific user groups. - “ We are using technology to connect a person who is struggling with another person who has decided and trained to help someone exactly in that moment. There's a technical connection, and then that facilitates a human connection.

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