B2B Automation Spotlight · 2026-02-16 · 45 min
In this episode, host Michael Bernzweig sits down with Michael Toguchi , Chief Strategy Officer at Techtonic, to explore how mission‑driven and enterprise organizations can turn chaotic, manual workflows into scalable systems their teams actually use. Michael breaks down why many workflow and automation projects fail - not because of bad software, but because they’re misaligned with mission, culture, governance, and cross‑department realities. He shares a clear framework for assessing current processes, designing around repeatable patterns instead of edge cases, and using configuration plus guardrails to balance flexibility with control, so leaders get trustworthy data and front‑line teams get workflows that support real adoption and AI‑ready operations.
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