How Wistia started shipping nearly 10x feature releases per year - Agents of Scale

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Episode notes

Most companies are scrambling to figure out AI. Wistia did the hard part first - a total culture reset that made a 188-person company operate with the efficiency of a 30-person startup. Then AI poured gasoline on it. Chris Savage co-founded Wistia nearly 20 years ago, grew it to serve hundreds of thousands of businesses, and took on $17 million in debt to buy out investors and stay independent. He joins Wade Foster to unpack what it actually takes to rewire a company's operating system - and why doubling headcount didn't make them ship any faster. One mandate changed everything: ship value to customers every two weeks. Features that had been sitting on six-month roadmaps launched in two weeks. Wistia went from 12 major product updates a year to over 100 - same team size. Chris explains why the bottleneck in software is shifting to taste, how Wistia's new agentic video editor Remix is turning 45-minute sales calls into 3-minute shareable highlights, and what the "ChatGPT moment for video" means for trust in the workplace. Plus: Wade and Chris riff on Block's AI-driven layoffs.