Guru's Rick Nucci on Building AI Your Team Can Trust - Zapier - Agents of Scale

Topics in this episode

Episode notes

Rick Nucci has spent more than a decade building AI-native knowledge systems at Guru, long before the current LLM wave. In this episode of Agents of Scale , Rick joins Wade Foster to explain why so many enterprise AI efforts get stuck in pilot purgatory. His core argument: the problem is not just which AI tool a company picks. It is whether the organization has trusted, governed context that every tool can rely on. As Rick puts it, today's models are "wonderfully brilliant" but know nothing about your company by default. Without verified internal knowledge, teams risk confident wrong answers at scale. Wade and Rick discuss what separates individual AI productivity from institutional AI transformation, how agentic systems expose the next operational bottleneck, why accountability still belongs to the person using AI, and how Guru's knowledge agents help teams find stale, conflicting, or unverified information before it spreads.