Box’s Ben Kus on Building AI for Millions of Users and Billions of Files

Episode notes

What happens when AI meets 10 years of enterprise data? Box CTO Ben Kus joins Zapier CEO Wade Foster to dig into how enterprise AI actually works when scale, security, and governance aren’t optional. They explore what happens when agents start reasoning across real customer data - and why the hardest part isn’t the model, it’s everything around it. Ben shares how Box is teaching AI to work with human workflows, not against them, while Wade connects it to the shift he’s seeing inside automation: from “set it and forget it” to systems that think alongside you. Because in the enterprise, AI has to earn trust before it scales.

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