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Intercom

A guide to the best B2B podcast coverage of Intercom - the shows and 19 episodes that go deepest, ranked by substance, not downloads.

This topic hub covers the evolving landscape of customer communication and support platforms in an AI-driven market. Episodes explore how companies like Intercom are navigating shifts in SaaS pricing models, founder-led sales strategies that emphasize custom engagement, and the strategic importance of customer success in scaling - with particular attention to how AI is reshaping everything from seat-based licensing to organizational leadership in support operations.

Best shows on Intercom

Best episodes on Intercom

  1. He hit $1M ARR by sending 500,000 cold emails - then raised a $25M Series A in 6 days. | Mark Hughes, Co-Founder of Solidroad

    A Product Market Fit Show · 2026-06-01

    88 / 100

    …So we connect to your help desk software, like Intercom, Zendesk, Salesforce Service Cloud, and then we close the feedback loop.…

  2. Tyler Will: The Death of Seat-Based SaaS: Why AI Changes Everything

    Revenue Insights Podcast · 2026-05-01

    82 / 100

    …I'm excited to be welcoming Tyler Will VP of Revenue Operations at Intercom.…

  3. Welcome to the Software Renaissance. Your Strategy Isn't Ready | Martin Eriksson

    Productized Podcast · 2026-07-17

    82 / 100

    …And there's no better story of this than Intercom.…

  4. The Rundown 6/23/26: The AI Hype Machine, Canada’s Capital Gap, and the Return of Hard Tech

    Tank Talks By Ripple Ventures · 2026-06-23

    79 / 100

    …peaker B: Well it's interesting because Salesforce just acquired Intercom fin, which for people don't know, Intercom was this customer service agent that you can talk to through websites like Ada, like but they went through a uh, quick and hard pivot what you just…

  5. Demystifying Go-to-Market Efficiency with Go Nimbly CEO Jen Igartua

    Operations with Sean Lane · 2025-04-04

    79 / 100

    …SaaS, companies with an amazing roster of clients that includes companies like Zendesk, Twilio, snowflake, intercom and others.…

  6. Jacob Nikolau - NovoED

    Demand Generation Club Podcast · 2024-02-06

    77 / 100

    …I think the best example of this right now in the market is actually Intercom.…

  7. Founder-Led Sales: From 2% to 20% with 10-Hour Custom Demos

    The SaaS Podcast · 2026-05-14

    76 / 100

    …And how a Fortune 500 deal almost died in their intercom inbox.…

  8. How B2B Brands Use AI to Personalize Customer Onboarding

    The Growth Operator with Fexingo · 2026-06-29

    76 / 100

    …A company like Intercom, for example, they've been building ai driven onboarding flows that adjust based on the user's industry and role.…

  9. Digital Transformation Strategy for Customer Experience that Drives Revenue Growth

    Digital Transformation Success · 2026-07-07

    76 / 100

    …It could be we've launched a, uh, help desk like a Zendesk or Gorgeous or Intercom, and it's running but we're not seeing any efficiency from it and we don't know why.…

  10. #11 - Landon from UserFeed breaks down what it takes to get your SaaS off the ground

    Lean and Mean SaaS · 2024-05-02

    69 / 100

    …I, uh, think we were using intercom at the time.…

  11. AI, Organizational Leadership, and Scaling your Business, with Namit Jindal

    People Operations Conversations · 2025-10-15

    68 / 100

    …We used Intercom for the longest time and then we built something custom.…

  12. 60 : Mike Hauptman - When the platform you're built on goes bankrupt overnight

    Made with Grit · 2023-07-25

    58 / 100

    …On Intercom, which I would say is a similar level.…

  13. Building a MOPs Team (ft. Garrett Erny)

    Marketing Ops Confessions · 2022-07-28

    54 / 100

    …like to go into LinkedIn ads, could you figure it out? Like you know, be able to, you know, connect LinkedIn ads, the HubSpot? If I told you like, you know, um, one question I asked is like drift in intercom.…

  14. AI, Organizational Leadership, and Scaling your Business, with Namit Jindal

    The Leadership Article Insights Podcast · 2025-10-15

    50 / 100

    …We used Intercom for the longest time and then we built something custom.…

  15. AI, Organizational Leadership, and Scaling your Business, with Namit Jindal

    People Operations Conversations · 2025-10-15

    45 / 100

    …We used Intercom for the longest time and then we built something custom.…

  16. Alexandra Sagaydak: The Future of Customer Success: Trends and Insights

    Customer Success: With Fahim Waaler · 2025-10-21

    44 / 100

  17. B2B SaaS homepages ranked: From God Tier to Garbage

    20 MINUTES by Noco · 2026-02-04

    43 / 100

    …Salesforce, Intercom, Linear, Asana, HubSpot, Webflow, our partners and Shopify and Stripe.…

  18. Luca Micheli - CEO of Customerly, Taking market share from Intercom in the communication marketing space

    Founder Views · 2020-01-13

  19. Declan Ivory, VP of CS at Intercom - AI and the new age of customer support

    The Customer Success Channel · 2023-06-26