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Index/Ops/Uncle Marv's IT Business Podcast
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Lessons From Pax8’s Ryan Walsh on SMB AI Adoption (EP 1035)

Uncle Marv's IT Business Podcast · 2026-07-01 · 29 min

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Episode notes

I’m catching up with Ryan Walsh at PAX8 Beyond to talk venue vibes, partner trust, and what their latest SMB Pulse Report reveals about real-world AI adoption, spend, and results for small businesses. We unpack why so many AI projects get stuck in pilot mode, what MSPs are missing, and how to move fast with secure agents that clients can actually trust. This conversation starts with the shift from Denver to Salt Lake City and why the new convention center layout changes the feel of the entire event. Ryan and I talk about the opening ceremony, where the energy hit, where it dragged, and how seriously PAX8 takes survey data, direct partner conversations, and even the uncomfortable feedback when something doesn’t work. We then dig into the SMB Pulse Report, which combines PAX8 marketplace data, partner insights, and external research to track how small businesses are adopting generative AI, where they’re spending, and why returns are lagging.

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