The Yes Show! · 2026-06-22 · 5 min
Have you ever received guest feedback that simply says, "Everything felt dirty," without any clear explanation of what went wrong? In this solo episode of The YES Show, Christine Trippi uncovers one of the most overlooked factors affecting guest perception: the corners. By focusing on the details that often get missed, you can transform guest satisfaction, improve survey scores, and create rooms that truly feel clean and cared for. What You'll Learn: Why guests often perceive a room as dirty even when they can't identify a specific problem How neglected corners impact the overall guest experience and survey feedback A simple monthly housekeeping focus that keeps rooms looking fresh and maintained Why inspection and coaching are essential for building consistent cleanliness standards Action Items: Conduct a "Corners Walk" through guest rooms, hallways, and bathrooms this week Add corner cleaning and inspection points to your housekeeping and PM checklists Use inspection findings as coaching opportunities to improve team performance and awareness
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