Billion-Dollar Software Still Fails If Nobody Uses It

Episode notes

45% of internal workflows are still humans chasing humans. IT tickets. HR requests. Procurement approvals. Slack pings. Endless handoffs. This episode gets into why most enterprise automation failed, why forms are dying, and why Agentic AI is finally changing the game. AI workers. Workflow automation. Digital adoption. Employee experience. Enterprise AI. In this episode… Maor Ezer breaks down how AI workers are replacing rigid workflows with systems that learn, adapt, and execute like humans. They talk ROI, employee trust, autonomous agents, AI adoption, and why speed is becoming the real competitive advantage inside enterprise companies. Key Takeaways : • 45% of internal workflows are still human-to-human service requests • Most enterprise automation failed because it was too rigid and broke whenever systems changed • AI workers can already resolve 30% of IT tickets inside enterprise environments • One AI worker moved from the 10th-best “employee” to #1 in workload handled within 30 days • The old automation model was “if this then that.” Agentic AI works more like a human making decisions • Employees don’t want more forms.

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