The Stretch · 2026-07-28 · 21 min
In this episode, Kevin is joined by Elizabeth McSavaney, the Chief People Officer at Zurich Canada live on the floor of the Transform Conference in Las Vegas . With years of experience across multiple sectors, Liz shares why the commercial insurance industry ripe for transformation . Together, they frame a conversation about artificial intelligence around insights from Lance Armstrong's keynote at the event. Liz breaks down the distinction between AI and "Augmented Intelligence" - pointing out that AI shouldn't be treated as a burdensome bolt-on, but rather as an integrated tool that relies on keeping the "human in the loop." The conversation centers on why h uman complexity, empathy, and judgment remain irreplaceable, even as AI scales across organizations . They also discuss why traditional standalone Learning & Development models are failing, how Zurich Canada re-engineered its early career and apprenticeship programs into a comprehensive two-year onboarding experience tied directly to business KPIs, and how predictive analytics is shifting HR from reactive data-gathering to proactive strategic forecasting .
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