The Quality Hub · 2026-07-29 · 14 min
In part two of this Quality Hub: Chatting with ISO Experts conversation, host Xavier Francis continues the discussion on supplier resilience and quality with Jutta Bangs from the Tennessee APEX Accelerator. This episode focuses on what organizations should document in their quality management system when disruptions force them to use alternate suppliers, substitute materials, or expedite purchasing decisions. Edith explains why documentation is critical for auditors, customer expectations, government contracts, and continuous improvement, while also sharing practical ways businesses can strengthen supplier management without overcomplicating their QMS. From mapping critical suppliers and building qualified backup options to adding resilience into supplier scorecards and more, this episode highlights how organizations can be proactive, prepared, and better positioned when the next disruption occurs. Helpful Resources: Jutta Bangs: jutta.bangs@tennessee.edu National APEX Accelerator Alliance (NAPEX): How is ISO 9001 Implemented?: For All Things ISO 9001:2015: Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: ISO 9001 Consulting:
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