The kbbreview Podcast · 2026-06-02 · 28 min
What does it really take to become Retailer of the Year at the kbbreview Retail & Design Awards ? In this special bonus episode of The kbbreview Podcast, Andy Davies sits down with the 2026 Kitchen and Bathroom Retailers of the Year to uncover the strategies, decisions and mindset behind their award-winning businesses. Darren Walker of Laings and Ben Setterfield of Bathroom + Kitchen Eleven share the lessons they've learned, the numbers they watch, how they’re adapting to a changing market and where they see the biggest opportunities for independent retailers in the years ahead.
The new online threat69 / 100What keeps you awake at night?Is the mid-market being squeezed?How to charge for designWhat's the best way train new recruits?