
The Haylo Effect Podcast · 2025-09-04 · 32 min
What happens when artificial intelligence meets human resources? That's the fascinating question at the heart of my conversation with Amanda Arrowsmith, former People and Transformation Director at the CIPD and a transformation specialist with over three decades of experience in HR. Amanda brings a refreshing perspective to AI in the workplace - seeing it not as a threat, but as a powerful tool that can enhance human capabilities when used thoughtfully. "AI is a tool, like Excel is a tool," she explains, drawing a practical comparison that grounds our discussion in reality rather than science fiction. The most exciting possibilities? Personalisation tops Amanda's list. Just as Netflix customises content based on our viewing habits, AI can tailor workplace experiences to individual needs, potentially revolutionising both inclusion and performance. Add to this the automation of repetitive tasks and real-time insights into workforce patterns, and the potential for HR transformation becomes clear. But Amanda's enthusiasm comes with important caveats.