The Future of the Firm · 2026-06-01 · 32 min
In this episode of the Future of the Firm podcast, Francine Bennett, B oard M ember at the Ada Lovelace Institute and at The British Library , joins Emma Carroll, Head of Client Voice at Source, to explore the rapid evolution o f AI and its practical implications for business leaders. Drawing on over 20 years of experience, Francine address the following questions and more: Where are we with agentic AI , and how far have businesses really got with its adoption ? In what ways are multimodal AI and direct speech-to-speech voice models transforming customer interactions? How can leaders effectively leverage AI for strategy development while keeping human judgement at its heart ? Why does mandating AI adoption through blunt metrics (like number of hours spent using AI ) backfire, and what is a better approach to building workforce skills? Where can consultants add the most value for clients around AI ? Where are we with the challenge posed by hallucinations and overconfident AI outputs today ? If you enjoyed this conversation, we have a whole catalogue of back episodes for you to delve into.
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