Transforming Business without Sacrificing Employee Satisfaction: Interview with Service Physics Co-Founders, Brian Reece and Steve Crowley

Episode notes

Send us Fan Mail Episode # 137: What if the key to transforming your business lies not in adding more resources, but in simply understanding how your employees move through their workspace? In this eye-opening conversation with Service Physics co-founders Brian Reece and Steve Crowley, we uncover the hidden costs of inefficient processes that might be quietly draining your profits and customer satisfaction. Website: Service Physics app download: Apple Store Service Physics app download: Android Brian Reece: LinkedIn Steve Crowley: LinkedIn Brian and Steve's journey began at Starbucks during the financial crisis, where they witnessed firsthand how applying lean principles transformed a struggling company into a global powerhouse. After further refining their approach at Anheuser-Busch, they founded Service Physics with a mission to make these powerful techniques accessible to businesses of all sizes. Their unique consulting approach - which they playfully describe as "doing consulting wrong" - focuses on being physically present in the workspace, collecting real data, and experimenting with improvements rather than simply delivering recommendations.

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

• Building the Internet of Medicine: How AI Could Transform Children's Healthcare | Dr. Timothy Chou - Founder, Pediatric MoonshotProgress, Potential, and Possibilities Podcast / Show · on Artificial intelligence92 / 100
• Open Source Self-Driving with Comma AIPractical AI · on Artificial intelligence91 / 100
• Using Airflow for diverse client projects at Accion LabsThe Data Flowcast · on Artificial intelligence79 / 100
• Episode 28, Part 2 - Rory Brown: Turning Forecast Insights into Rep-Level Action with AIThe Growth Workshop Podcast · on Leading indicators77 / 100
• AA261 - The Business Was Dying While Every Dashboard Was GreenArguing Agile · on Leading indicators76 / 100
• World's Leading Safe AI Expert: Superintelligence Will Change Everything & It's Closer Than You Think! - Dr. Craig A. KaplanFour Fs Podcast · on Artificial intelligence74 / 100

• Developing the FP&A Training Plan - Building a More Strategic Finance Capability54 / 100
• How Agile Strategy Can Transform FP&A from a Reporting Function to a Strategic Business Partner47 / 100
• Start Shaping Strategic Decisions Instead of Only Reporting Financial Results, Deliver Real Impact to Senior Leaders44 / 100
• When FP&A Translates Drivers, Strategy Finally Moves41 / 100
• How Clear Priorities, Trust, And Timely Decisions Transform Performance38 / 100