The Data & AI Chief · 2026-06-10 · 31 min
Explore how a global supply chain company turned its data platform into a customer-facing product designed to operate at the speed of disruption. Boris Rabkin, Chief Information Officer at Ligentia, shares how the company executed that shift through a deliberate phased approach and a partnership with ThoughtSpot. He breaks down how to build a data foundation that scales, what it takes to embed analytics where decisions happen, and how to structure AI ownership and governance across a global regulatory environment. Key Moments: From Reactive to Proactive with Agentic AI (04:46) : Supply chain disruption response has changed from slow email chains and fragmented data to agentic systems that flag issues and test decisions in real time. Boris illustrates how Ligentia navigated that shift firsthand. Embedding Analytics Into the Customer Platform (09:00) : Boris explains why bolting analytics onto a separate tool creates friction and why embedding intelligence directly into the existing customer platform is the better call.
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