The CXChronicles Podcast · 2026-04-28 · 41 min
Hey CX Nation, In this week's episode of The CXChronicles Podcast #280, we welcomed Josh Schachter, SVP @ Gainsight, Creator of [Un] Churned Podcast & Writing Book on how the world's most exceptional founders build businesses centered around human relationships. On July 21st, 2025 Gainsight announced it acquired Update.ai: Accelerating the Age of Atlas Agents. This also brought forward Josh Schachter , founder of UpdateAI and one of the first to build in post-sales AI, stepping in as SVP & GM of Atlas. Josh is a product thinker through and through - someone who’s lived the day-to-day pain of customer teams and built UpdateAI from that front-line perspective. In this episode, Josh and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences. **Episode #280 Highlight Reel:** 1. AI is here to amplify human effort, not replace it entirely 2. Defining & living your core business values 3. Learning from podcast interviews & conversations 4. Building a business into an acquisition target for larger companies 5.
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