The CXChronicles Podcast · 2026-02-18 · 17 min
Hey CX Nation, In this CXWeekly Update episode #277 we walk through ideas, goals & CTAs the team at CXC has been focused on, not only internally but from the learnings we're being exposed to from clients & strategic partners on a regular basis. In this episode we walk through a few emerging trends around how AI is impacting the future of Sales, CX, Customer Success & Support + the future of work. Thanks to our friends at GoTo, Intercom & TriNet for supplying some amazing market reports that fuel this week's episodes. They collectively went out & interviewed & surveyed thousands of business leaders from across the world to see where they are in their AI foundation building efforts. Click here for GoTo Pulse of Work Report 2025 Click here for Intercom Customer Service Transformation Report 2026 Click here for Tri-Net State of Workplace Report 2025 Don't worry we have a ton of amazing brand new guest interviews & episodes coming down the pipeline. We're also working on new forms & mediums of customer focused business content - including my 2nd book "Make Happiness A Habit" that we are launching in the New Year.
Building The Future Of Learning Platforms & Community Experience | Bryan McAnulty63 / 100Top 1% CSM | Best Selling Author - Success Plan For Life! | Carl LenockerTreat Every Customer Like Your Best Customer | Josh SchachterConnecting Your Data To Milestone Moments That Drive Customer Growth | Jack SineyAI For Superhuman Customer Support | Ryan Wang