Hosted by Steven Van Belleghem
Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology.
197 episodes · publishes weekly · latest 2024-04-26 · ~14 min/episode
Rank
#5404
Substance
43.0
/ 100
Breakdown
Scored 2026-07
Updated monthly
Across the index
#5404 of 6183
Substance
Top 87%
outscores 13% of the index
The CX Podcast ranks #5404 on The B2B Podcast Index with a substance score of 43.0 out of 100, scored across 1 recent episode. It scores highest on insight density and specificity & evidence. The episode surfaces a few genuinely useful ideas (rating inflation on 5-point scales, the 'stretch to 6 - 10 stars' ideation exercise, ambassador-first growth), but these are shallow summaries of already-public Chesky talking points with no additional analysis or layering. The 7-minute runtime is padded with filler and a merchandise plug.
Averaged across 1 recently scored episode, with cited evidence.
The episode surfaces a few genuinely useful ideas (rating inflation on 5-point scales, the 'stretch to 6 - 10 stars' ideation exercise, ambassador-first growth), but these are shallow summaries of already-public Chesky talking points with no additional analysis or layering. The 7-minute runtime is padded with filler and a merchandise plug.
“if everyone almost gives a five out of a five point scale that doesn't mean that they are super excited it means a five star on airbnb means means that the residents, it met the experience, the expectations of those guests”
“if you begin with scaling from day one, you will choose things that focus on efficiency. And because of that, you will never have people that actually love you”
The '6-to-11-star experience' framework and the '100-person ambassador' growth story are well-circulated Chesky anecdotes widely covered in startup and CX media; the host adds no contrarian angle, first-principles reasoning, or original synthesis - just secondhand retelling.
“what could a six experience look like What is a seven-star experience? What could an eight-star experience be?”
“start with 100 people that really love you and you grow it from there on”
There is no actual guest - this is a solo host summarising a third-party podcast he was sent by a friend; Brian Chesky is only referenced, not present, and the host himself appears to be a minor CX consultant with no demonstrated operating experience at scale.
“Thanks to my friend Sam, I was guided to a podcast a few weeks ago and it was a podcast from Brian Chesky, the CEO and founder of Airbnb”
“A lot of people are asking me if they can get this t-shirt that I've been using in my videos”
A handful of concrete details appear (6 months in 2023, 100→1,000→10,000 user stages, 4.8 rating threshold), but all are secondhand, unverified, and unsupported by data, citations, or any original metrics - most descriptions remain illustrative and anecdotal.
“in 2023 he stayed for six months in residence that he rented on Airbnb”
“A six-star experience is then, for instance, you're being picked up by the host at the airport and they give you a great bottle of wine”
This is an uninterrupted solo monologue with zero interview dynamics, no probing questions, no pushback, and no tension; it closes with a merchandise promotion, indicating the format is closer to a promotional vlog than a substantive podcast.
“This was my monthly CX video guys. I hope you enjoyed it. I hope you got inspired by these great ideas and concepts of Brian Chesky.”
“Thanks again for watching. Please share the video, like the video, subscribe to the channel”
First period on the Index - history builds from here.
1 scored on substance · 60 tracked in total.
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