The Customer Success Channel · 2023-09-20 · 52 min
In this episode, our host Anika Zubair chats with Daniel Ennis , Scale Team Manager at Monday.com about scaled customer success and explores its significance in today's ever-evolving business landscape. Customer success at scale has been a longstanding practice, but it has gained even greater significance in the current economy. So, what are the initial steps to consider when establishing a scaled CS team? How can we strike the perfect balance between automated interactions and maintaining a genuine human connection with customers? And what are the key metrics and KPIs that your team should track? Podcast enquiries: sofia@planhat.com
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
127. AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager · on Monday.com95 / 100
How a Startup Used a Single Twitter Thread to Land 10000 SignupsMarketing for Startups with Fexingo · on Monday.com86 / 100
The Power of You Encoded Content, with Jodi Kay EdwardsBuilding your LeaderBrand · on Monday.com80 / 100
The Right (and Wrong) Ways to Use AI in Business DevelopmentBreaking BizDev · on Monday.com74 / 100
CEO of MEHR Consultancy on Building Cross-Platform Hotel OpsHotel Tech Insider · on Monday.com74 / 100
Avi Eyal on Why Great Founders Still Matter Most in the Age of AITechnovation with Peter High · on Monday.com72 / 100
A special episode: Big thanks to Anika, and a cheerful hello to Malin!71 / 100
Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework