The Credit Union Leadership Podcast · 2026-06-02 · 51 min
Leadership often arrives faster than expected. In this episode, Scott and Scott sit down with Melanie Henson from America’s First Federal Credit Union to talk about stepping into leadership with little notice and learning to lead with confidence. After being promoted to manage a consumer lending team, Melanie had to quickly navigate boundaries, manage former peers, and communicate expectations clearly. Through ServiStar’s Emerging Leaders program, she developed tools for coaching, mentorship, and leading change while reducing drama and building trust. Her story is a practical reminder that growth requires discomfort, clarity, and a willingness to control what you can. If you are transitioning into leadership or preparing for your next role, this episode offers real world lessons you can apply immediately.
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