Your First Customer Is Your Colleague

Episode notes

Host Adam Dorrell welcomed back the outspoken and often hilarious Ben Phillips, CCXP, leader of Customer Experience in Fortune 500 companies, for the second time! He’s an author, CX professional, and top voice in the customer experience world - truly one of the few real experts in B2B CX. The two dove into the strategy gap in B2B CX programs and how internal experience is as important as measuring customer experience. You won't want to miss this lively episode. Ben is reachable on

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