The 20% Podcast with Tyler Meckes · 2026-06-29 · 43 min
This is one of my favorite conversations that I wanted to replay this week. If you are in any post sales Customer Success, or Account Management world, you have most likely heard of this week’s guest. This week’s guest started his journey studying Information Systems and Software Engineering before making the shift into Professional Services, Support, and Customer Success. At the time of recording, he was an Executive VP of Corporate Market and Chief Customer Officer at Higher Logic. Now, he is the CEO of Balboa Solutions, where they help their clients maximize the value of the Pendo platform to power adoption, enablement, and user analytics. This week’s guest is the heart of Mount Pleasant, South Carolina, Mr. Jay Nathan. In this week’s episode, we discussed: Customer Centric Mindset Natural Curiosity For Customers Lessons From Duke Energy (Large Enterprises and Heavy Process) The Start of The Largest CS Community Using Your Own Product Much More! Please enjoy this week’s episode with Jay Nathan. ____________________________________________________________________________ I am now in the early stages of writing my first book!
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